Customer Success Specialist - Sydney, Australia - people2people

people2people

Verified Company

Sydney, Australia

5 days ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Dynamic start-up business with global financial backing

3 months temp role which may extend to be more perm
Learn all there is to know from managers that have worked in exciting startup and sharing economy space

The company

Join this global, rapidly growing, exciting business in the innovative "sharing economy" sector.

This unique business requires new team members as Customer Success Specialists to have a focus on welcoming, converting and onboarding new business from warm client enquires.

Your ability to quickly build rapport over the phone and work well within a team will be highly regarded.

This start-up is in rapid growth phase so it's a great time to join for anyone wanting to experience the pace and excitement of start-up environment, with the mentorship of a number of successful leaders in this space.

The role:

Managing inbound and outbound warm enquiries from new business to ensure positive and fast service to conversion
Pipeline management of warm leads from discovery through consultation to onboarding as a new customer
Working efficiently to prioritise inbound enquiries and outbound sales
Thinking about process improvements and smart ways to work efficiently for this busy startup to ensure success
Managing all calls and actions through CRM system
Creative problem solving the tricky questions and tough problems to ensure expectations are being exceeded for the customer
Working autonomously within a small, smart team
Occasional regional travel will be required and potential to visit the international HQ
Hosting inperson events

What you bring:

You will have customer centric experience with a keen eye for detail to ensure customers satisfaction
Excellent stakeholder management skills both internal and external
Ability to think outside the box and work collaboratively in a team environment
Clear and strong communication skills (written and verbal)
You will demonstrate the ability to work within a fastpaced, dynamic environment.
Natural problem solver to identify problems and develop logical solutions