Customer Care Executive - Perth, Australia - Rentokil Initial

Rentokil Initial

Verified Company

Perth, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are looking for a Customer Care Executive to join our Hygine team in Perth on a permanent full-time basis.

This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include:

Providing support to national and key clients
Drawing up contracts for services offered
Processing purchase orders
Planning and booking technician jobs for smooth client service
Liaising with customers on a daily basis
Processing enquiries efficiently and proactively resolving client issues
Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
Make outgoing calls to our existing client database to promote our products and services

Requirements:

Previous working experience in a similar role (customer service/ administration/ account management)
High attention to detail and excellent organisational skills
Excellent customer service skills
Intermediate computer skills
Complaint handling and conflict resolution skills
Ability to work under pressure, multitask and work autonomously
Outstanding verbal and written communication skills
Love working in a team environment

About Us

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business we employ some 38,000 colleagues across 66 countries and offer a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials
- "I have been with Rentokil Initial for 15 years and they have always been there and supportive of I have tried to carry that on as a manager myself."
Deb Morris
"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."
Renay Fagan