Service Coordinator - Melbourne, Australia - Rentokil Initial

Rentokil Initial

Verified Company

Melbourne, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Rentokil is looking for an organised Service Coordinator / Planner with strong administrative and communication skills to join our Initial team in Tullamarine on a permanent full-time basis working 38 hours a week.

The core responsibilities in this role include:

Organisation and scheduling of regular field service activities
Ensuring all Service Technician visits are loaded within set time frames and variances from divisional expectations are reported to your line Manager
Organise installations and jobs for completion within divisional time frames and expectations
Respond to customer inquiries/complaints on service and where required as well as arrange necessary nonstandard service calls
Deal with all paperwork and administration related to service activities and routing of documents for entry onto the Branch Contracts Computer System
Ensure all daily routines completed by technicians are recorded in accordance with divisional requirements
Provide ongoing reports requested by management in relations to such items as the state of service, jobs, customer service history, specific technician productivity, and customer retention
Maintain reporting spreadsheets within timeframes
Excellent phone etiquette
Strong written and verbal communication skills
Ability to give clear instructions
Strong collaboration skills
Strong time management skills
Previous experience in a similar role, or fastpaced office environment

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

The safety and well-being of our colleagues, our customers, and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19.

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and Pacific.

The company has some 34,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company.

If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY