Head of Customer Experience, Au+sg Product - Sydney, Australia - Amzn Commercial Srvcs Pty Ltd

Amzn Commercial Srvcs Pty Ltd

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

10+ years of product or program management, product marketing, business development or technology experience

5+ years of team management experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Extremely strong written and verbal communication skills

Are you an Owner and a Builder who can help grow the Amazon business in Australia and Singapore? Are you passionate about working with product and technology/engineering teams to enhance the on-site customer experience, and to build tools that drive success for both internal teams and external partners?

Amazon is looking for a driven leader to manage our Customer Experience PM team for the Australia and Singapore Stores team.

If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

Role location is flexible between Sydney and Singapore.

Our retail team operates out of our fabulous CBD office (conveniently located near many transportation options), and from home (during COVID-19) leveraging technology.

Amazon offers employees in the retail team a competitive remuneration package, including participation in the company stock plan as applicable.

We also look after our people with benefits, such as subsidized private health insurance, superannuation and paid parental leave options, amongst others.

Key job responsibilities

To excel in this role, you will:

Be passionate about customer experience, and delivering innovative enhancements on behalf of our customers
Bring management experience, and take pride in your ability to help your team succeed and develop
Be willing to "roll up your sleeves" and operate with limited guidance
Have strong interpersonal skills, and the ability to influence local and remote teams, both tech and nontech
Bring analytical horsepower, enhanced excel (and ideally SQL) skills, and a deep curiosity about how things work
Be commercially savvy and have excellent business judgement
Bring operational rigor, holding your program stakeholders accountable to the highest of standards
Experience engaging and influencing senior executives
Experience recruiting and developing high performing teams that deliver outsized results
P&L management and/or product development and GTM experience
High threshold for working and thriving in an ambiguous, fastpaced environment figuring it out and adapting as you go
Ability to operate simultaneously and effectively in both tactical and strategic modes
Superior analytical skills including Excel and SQL

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community.

We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace.

Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.