Customer Service Officer - Parramatta, Australia - WaterNSW

WaterNSW

Verified Company

Parramatta, Australia

1 week ago

Posted by:

Olivia Brown

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Description

Ready to make a splash in your career? WaterNSW is seeking an experienced Customer Service Officer - Water Licensing to join our team on a 12 month term.

This is an opportunity to work with an essential organisation creating a more sustainable future for the state.

This role offers the flexibility to work around life, your contribution will be valued, and you'll be supported to build a rewarding career.

Our perks
and Benefits:

At WaterNSW, we believe that our employees should be as well taken care of as our rivers, dams, and pipelines, that's why we offer a load of benefits.

Flexible working
9day fortnight
Up to 16 weeks paid parental leave
Fertility leave
Yearly corporate wear allowance
Professional development and educational assistance
Competitive remuneration
And so much more

What you'll
do:

Complete administration activities to enable customers to secure and manage their water access licences and approvals in a manner consistent with legislation and WaterNSW standards
Work collaboratively with the A&A team to support effective change management process and leverage technology to improve performance standards and embed new ways of working in assessments and approvals.
Resolve customer queries and complaints as the first point of contact for A&A, escalating issues where appropriate and in line with A&A procedures.
Provide education to the business and customers on licensing operations and regulatory requirements when accessing water.

What we are looking for:

Certificate III in business or related discipline or equivalent experience
Demonstrated proficiency in the use of corporate systems and databases for the accurate storage and extraction of information and processing of customer requests
High level skills in quality assurance for data acquisition and data management
High level interpersonal and communication skills
Knowledge of best practice customer service principles
Current NSW Drivers Licence

Who is WaterNSW
?

When people think of essential human services, water supply is one of the first things that come to mind - and that's where WaterNSW comes in.

We are NSW's primary bulk water supplier, river operator and comprehensive provider for licensing, water trades and water information.