Continuous Improvement Program Manager - Melbourne, Australia - Transurban

Transurban

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day.

We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges.

About the role

Sustainable transport needs to pay for itself. And the fairest way to do that is to share the cost across every vehicle on our roads.

In the newly created role of Continuous Improvement Program Manager, you'll be joining the Collections Strategy and Innovation team.

As we work to uplift collections performance by challenging current business processes, analysing workflow, identifying opportunities for improvement and leading the implementation of these.

As our Continuous Improvement Program Manager, you'll contribute to lasting and positive changes that shape the future of our cities and communities.

It's meaningful, challenging and exciting work.

This is a permanent ongoing opportunity. This role can be done as fulltime or parttime as a 4day week or 9day fortnight that can be based from our Melbourne or Brisbane offices._

Day-to-day, you will:

Lead a diverse program of initiatives and managing multiple projects and tasks.
Provide strategic advice and consultation on business processes and optimisation opportunities, including working with the broader team to design the Collections Strategic Roadmap.
Lead the development and execution of initiatives that will optimise performance of the collections functions while providing leadership to foster innovation and continuous improvement.
Establish a Business Process Management (BPM) framework for our revenue services functions. You'll review and evaluate current processes and systems and design improvements, execute changes, monitor progress, measure performance and ensure the correct controls are in place to trigger process intervention as required.
Design and lead the influence of implementing a national consistent business process for collections and revenue services.
Influence and educate key stakeholders on continuous improvement, BPM, change managements, etc, to increase support and long term adoption within organisational operations.

This role will suit someone with a curious mind and transferrable skills and experiences, including:

Extensive hands-on experience in leading business transformation and change, gained in fast-paced or ambiguous environments. Ideally within digital, technology and/or customer focussed.
Any experience or robust knowledge of collections, payments, finance or similar discipline will be highly regarded.
Experience in leading delivery of change or transformation programs.
Experience and ability to design and deliver effective strategy and transformation plans.
Ability to leverage commercial acumen, business insight and strategy to deliver key customer initiatives.
Any certifications within Lean, Six Sigma, Process Improvement or Change Management will be highly favourable.
Strong skills in building and fostering relationships as well as the ability to influence and negotiate.

With a career at Transurban, you'll enjoy a range of benefits, including:

A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year.
16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well.
Learning and development opportunities to support your career interests.
Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more.
Share offers and insurance benefits.
Social activities, community giveback programs and paid volunteer days.

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests.

Have a conversation with us about how this could work for you.

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs.

We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience - whether they work for us or not.

We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.

Job Type:

Permanent

Closing Date:
22-May-2023 0:00

Please note:
The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VIC