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    Senior Experience Designer - Sydney, Australia - Sustain Recruit

    Sustain Recruit
    Sustain Recruit Sydney, Australia

    5 days ago

    Default job background
    Full time
    Description

    Our client is a well-respected not-for-profit organisation looking for a Senior Experience Designer to come join their award winning team.

    As the Senior experience designer, you will be a key part of defining, designing and delivering industry leading experiences for their 1.8 million members.

    The Opportunity:

    • You will be working closely with the experience design manager in their service design team leading & mentoring 2 designers across projects.
    • You will also create end-to-end experiences across all channels (digital, contact centre and branches) that uplift member satisfaction.
    • Part of this role will be leading on projects but mostly hands on, someone who has lead a team previous would be ideal
    • Full time position including hybrid working (2 days a week) in Sydney CBD

    Requirements:

    • 5 years + experience as a designer in a similar hybrid service design role
    • A strong understanding of HCD design methods and can balance business needs vs member needs.
    • Previous experience working on complex systems both internal and customer facing
    • Excellent stakeholder management as you will be involved in facilitating workshops through to creating lo-fi prototyping
    • Omni channel experience essential
    • Strong understanding of design principles, HCD design methods, and design thinking
    • Strong customer research skills to conduct qualitative and quantitative research, gather customer insights, and understand user behaviours.

    If this sounds like something of interest, please apply or email me at

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