Experience Design Specialist - Sydney, Australia - Commonwealth Bank

Commonwealth Bank

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

You're an experienced UX Designer, passionate about delivering amazing digital experiences

Our team is committed to providing world class digital experiences for our customers, staff and partners
Together we're delivering first to market experiences for our home buying customers

Do work that matters

This Experience Design Specialist role will work on initiatives within the Digital Operations & Technology Home Buying portfolio across customer, staff and partner facing digital channels.

You will utilise user centred design principles and methodologies to ensure we meet more customer needs on any device by offering the Group's Home Loan products and services through an integrated, simple and easy-to-use digital experience.

See yourself in our team

The DOT Experience Chapter is responsible for delivering the Customer Experience vision across all digital touch points for the retail arm of the Bank.

This team consists of Experience Designers, Visual Designers & Researchers who work closely with our agile squads & stakeholders to deliver customer driven outcomes.

Where will you go?

If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression. This role can progress to a Senior Experience Designer role overseeing a portfolio of products and projects.

On any given week you will

Work autonomously with squads supported by the Experience Lead and a small team of designers focussed on the Home Buying service
Contribute to a cohesive UX strategy to support CommBank's home loan customers
Use data and exploratory research to understand the customer and business drivers behind the products you're designing, to deliver measurable outcomes
Work with diverse group of stakeholders including Executives, Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
Work closely with delivery teams (some remote) to ensure they have the understanding, design assets and support they need to deliver excellent digital services
Deliver outcomes for our customers by designing and improving user interfaces in a variety of customer, staff and partner facing systems.

Your skills and experience

You are an enthusiastic problemsolver with excellent visualisation skills

You're good at:

Humancentred design, understanding the relationships between people's behaviours and digital products systems thinking
Designing for the holistic ecosystem beyond the screen, solving problems at all levels of detail: from the big picture to the nuts and bolts
Interaction modelling, for the web, mobile, and other scenarios
Prototyping, comfortable with various methodologies from rapid freehand sketching and whiteboard facilitation to fullyfledged interactive prototypes
Recognizing aesthetics and visual design, knowing the difference between "good" and "great" work
Strong information architecture and interaction design skills
Strong conceptual design skills; and responsive design skills
Experience in Agile and/or Lean projects
Sound knowledge of accessible design practises
Good stakeholder management and influencing skills
Strong communication skills and commercial acumenSidekick
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Advertising End Date: 31/01/2023