- $71,918 to $76,598 p.a (HEW 4)
- Ongoing, Part-time, Joondalup Campus
- Open to candidates with relevant work rights
- Deliver exceptional experience in every interaction to our current students and the general public
- Provide accurate & relevant information in an efficient manner
- Provide first point enquiry resolution to every interaction.
- Meet personal/team qualitative and quantitative targets
- Be a shining example to everyone around you and be an ambassador Edith Cowan University Key Criteria
- Experience working in a Customer Centric
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Communication Centre Officer - Joondalup, Australia - Edith Cowan University
Description
COMMUNICATIONS CENTRE OFFICER
BUSINESS GROWTH AND DEVELOPMENT
COMMUNICATIONS CENTRE
$71,918 - $76,598 PA, PRO-RATA PART-TIME, (HEW 4) PLUS 17% SUPERANNUATION
ONGOING, PART TIME 0.4FTE VARYING UP TO 0.8 FTE
JOONDALUP CAMPUS
Overview
The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.
Day to day you will be responsible for engaging with students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will also be responsible providing customer experience, problem solving, capturing continuous improvement initiatives, and operating within our high performing, values based and student first environment.
Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.
These positions will operate at 0.4FTE during off-peak periods and increase up to 0.8FTE in peak periods and therefore the successful applicants will need to ensure that they are able to work varied hours throughout the year. The peak periods are driven by impact dates which may change year to year, but the peak periods are typically mid-November to mid-March, as well as mid-June to mid-August.
Training will be provided to new starters for the first four weeks of employment, in which each new starter will be required to work 0.8FTE during those first four weeks.
What you'll do:
