Service Design - Maitland, Australia - Maitland City Council

Maitland City Council

Verified Company

Maitland, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Opportunity

Due to an internal promotion, Council has an exciting opportunity for an innovative and passionate Service Designer to join our team on a permanent basis.

Maitland City Council is undergoing an exciting period of change with a Customer Driven Transformation Program.

Our Service Desiginer is responsible for helping redesign and reimagine Council services in line with our Guiding Principles and vision of delivering 'un-council' like customer experiences.

This role requires someone with significant demonstrated success using human centred design principles to identify, advocate for and lead opportunities for service redesign.

You will lead a team of designers and collectively manage projects that drive service innovation across the organisation and will take the lead on qualitative and quantitative research initiatives that enable Council to better understand the needs and behaviours of our most important stakeholders - our customers.

As Council's specialist in service design, you will create and deliver training programs and workshops for staff to help build organisational capability in human centred design and will champion the benefits of service design organisation wide, with a focus on influencing key stakeholders in new and innovative service delivery approaches.

About You

To be successful in this role you will be proficient in best practice human centred design with demonstrated experience using agile methodologies and will be the customer's strongest advocate for making things easy.

You will possess a degree or post graduate qualification that clearly demonstrates a relationship to service design as well as experience in service design and the development and delivery of complex projects and initiatives that focus on enhancing the customer experience.

As an expert in your field you will have established successes driving and facilitating qualitative and quantitative research, creating and delivering training programs and workshops with staff and customers, and an ability to collaborate with a diverse range of stakeholders to improve internal processes and workflows as part of the wider service design for customer experience.

Benefits

This is a permanent full time role, working 35 hours per week, with a salary range of $97,075 up to $111,554 per year based on demonstrated competencies + 10.5% p.a.

super.

Council also offers a range of other benefits for its employees, including:

Access to our generous and various range of flexible work arrangements
Access to Council's Healthy Employee Program which includes a subsidy of up to $125 per financial year and discounted gym memberships
Additional leave entitlements such as Paid Parental Leave to spend more time with your loved ones, and Health and Wellbeing Leave to keep up to date on your "selfcare"
Access to our Education Assistance Program which aims to provide financial support for study and additional study leave so you can continue to learn and grow
Long Service Leave after 5 years of service with us

To Apply

Questions?
Should you have any questions after reading the role charter, please contact Bridget Wilks, Coordinator Customer Experience on

Applications close**:
Wednesday 1 February 2023