Account Manager - Sydney, Australia - MadeComfy

MadeComfy

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About MadeComfy

MadeComfy is a leader in the hospitality sector, dedicated to delivering outstanding guest experiences through our innovative services and commitment to excellence.

We specialise in providing comfortable, high-quality accommodations and exceptional customer service to ensure every guest enjoys a memorable stay.

Company Culture
We know that culture cannot exist solely within a single person, it lives within shared values, beliefs & behaviours.

Our core values bind us together and amplify our abilities, we see them as timeless guiding principles - Trust, Agility, Empowerment & Wow.

Our focus on culture and team spirit has been awarded on a number of occasions. MadeComfy has made the AFR BOSS top 5 Best Places to Work in Australia list for two years running. We were also recognised previously by Anthill as one of Australia's Coolest Companies

Position Overview
We are seeking a passionate and dedicated individual to join our team as an Account Manager.

In this role, you will be responsible for managing a portfolio of properties and providing top-quality service to property owners.

You will embody more than the traditional aspects of customer service, through strategic planning, problem-solving, and collaboration.

As the bridge between property owners and our business operations, you will play a vital role in ensuring client satisfaction and success.

Key Responsibilities
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Portfolio Management: Own and manage a portfolio of properties, ensuring the highest level of service delivery and satisfaction for property owners.
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Success Metrics: Take ownership of key success metrics, including churn rate, CSAT (customer satisfaction score), NPS (net promoter score), time to respond, and abandonment rate, and work towards continuous improvement.
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Performance Monitoring:Monitor performance metrics associated with the portfolio, identify areas for improvement, and implement strategies to enhance performance.
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Guest Reviews Management:Proactively manage guest reviews associated with your portfolio, ensuring positive feedback and addressing any concerns or issues promptly.
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Proactive Communication: Maintain regular and proactive communication with property owners, providing updates on performance, addressing any concerns, and soliciting feedback.
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Collaboration: Collaborate closely with other departments such as operations, property performance, and finance to ensure seamless service delivery and overall success.
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Customer Service Excellence: Demonstrate a passion for customer service excellence, go above and beyond to exceed client expectations.

Required Skills and Experience:

Previous experience in account management, property management, or the hospitality industry is highly desirable.
Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients.
Analytical mindset with the ability to interpret and act upon data and performance metrics.
Proactive and selfmotivated, with a strong sense of ownership and accountability.
Ability to thrive in a fastpaced, dynamic environment and adapt to changing priorities.
A bachelor's degree in business administration, hospitality management, or related field is preferred.

Career Path and Development:

At MadeComfy we are passionate about growth, as you progress, we progress. You'll join a team who are invested in your career development.
Regular training and development sessions are essential to align with our continuous improvement model, with a focus on customer engagement and retention strategies.