Guest Service Agent - Rooty Hill, Australia - West HQ

West HQ

Verified Company

Rooty Hill, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Part time

Description

Are you a passionate guest services professional who enjoys delivering bespoke and memorable experiences? We have the job for you

There is an exciting opportunity for a enthusiastic and highly motivated Guest Service Agent to join our Front Office team on a part time basis.

The main duties of this role include:

Deliver service excellence, from check in to check out and everywhere in between
Often be the first point of contact for guests and visitors
Be responsible for completing a wide variety of front office tasks, which will ensure that every day is different from selling the hotel's facilities to taking reservations and maintaining guest accounts
Provide guests and visitors with local information from your vast array of knowledge regarding the neighbourhood attractions and amenities

To be considered for this role, you will need:

Experience in the same or a similar role within the Hotel Industry
A passion to deliver great customer service
Excellent personal presentation and conduct
Superior communication skills
Intermediate computer and Microsoft suite experience
Experience working with PMS, Opera or Fidelio
Availability days, nights and weekends (flexible rosters)
Responsible service of Alcohol competency card (or willingness to obtain)
Full Australian work rights

The Perks
We saved the best until last Not only will you be working at Sydney's leading landmark destination for entertainment, fitness, lifestyle & accommodation in the Western Sydney region, we would also like to provide you with:

A fun, friendly and passionate team
Flexible rosters to ensure you get time to relax and unwind
Free Gym Membership to the largest fitness facilities in Western Sydney, ONE5
Complimentary Lunch or Dinner during your shift cooked by a dedicated team of chefs and cooks, served up in our very own staff lounge
Ongoing discounts on accommodation, restaurants and sport & recreation programs
Annual Celebration Dinner to recognise achievements and anniversaries
Let us celebrate your special day with a complimentary Gelatissimo Gelato on your Birthday
A 'sweet' Rewards & Recognition Program for all team members and GREAT staff offers
Unlimited career development and professional growth opportunities including training across other departments and roles at West HQ
Uniforms and secure parking