Field Service Technician - Cardiff, Australia - Bosch

Bosch Cardiff, Australia

4 days ago

Full time

Description

Company Description

Bosch Rexroth is a market leading manufacturer and supplier of hydraulic components, power units and systems, factory automation components and software that cater to the diverse and individual needs of multiple industrial sectors. A career at Bosch Rexroth is an opportunity to gain valuable experience within an exceptionally accomplished manufacturing company, for individuals who are driven and passionate.

Bosch is a forward thinking organisation that believes firmly in Diversity, Equity and Inclusion. A global company with over 400 locations and 400,000 employees worldwide. We have been carbon neutral since 2020 and continue to implement measures that will see this reduce even further.

As a multi million dollar organisation we see ourselves as a corporate citizen and take an active stance in society beyond the scope of our own business activities. In 2022 we donated over 27.4 million euros worldwide to charitable purposes and continue to work towards sustainable living, education for socially disadvantaged children and social cohesion.

Job Description

Headquarters based in the North-West of Sydney with branch offices in other states around Australia, we are looking an energetic and team orientated Field Service Technician, with a main responsibility of servicing, fault-finding and breakdown requests to join our Bosch Rexroth group in Cardiff Branch, NSW.

Position Tasks:

Serves existing accounts by analysing work orders; planning daily travel schedule; investigating complaints; conducting tests and resolving problems.Prepares and plans all service works
Provides service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests
Maintains and develops customer relationships by examining complaints, identifying solutions, suggesting improved methods and techniques, recommending system improvements and maintaining customer confidentiality
Documents service and installation actions by completing forms, reports, logs and records. Informs Service Manager when the job is ready to be invoiced
Explores sales possibilities with customers utilizing their scope of specialty and by utilizing cross departmental specialists
Investigates complaints regarding installed equipment. Working with engineering, sales and/or other units to resolve these complaints until the customers is satisfied
Prepare service quotations and follows up the quotation with the customer. Ensures a job is opened in SAP once a Purchase Order Number is received
Notify the Service Manager of any equipment that has been brought back to the workshop for strip and assessment, overhaul etc
Accurate completion of service documentation including having Service Reports signed by the customer or the customers authorized representative
Ensures all site documentation including inductions, licenses and training is up to date
Monthly checking of vehicle equipment lists and reordering of equipment as required
Be well presented at all times while representing Bosch Rexroth while undertaking external service work
Fosters efficient and effective management in his scope, enhances quality management and observes the health, safety and environment regulations
Perform other duties as directed from time to time to meet Bosch Rexroth's business and operational requirements

Qualifications

Certified Hydraulic fitter trade or equivalent
5 years field service or hydraulic system experience
Competent level of hydraulic knowledge
High focus on Quality and attention to detail
Dynamic performer and achiever
Planning and organisational skills
Effective communication skills

Additional Information

What we offer:

Permanent position with paid overtime.
Tool of Trade vehicle & Fuel Card
Company laptop, and mobile phone.
Employee Assistance Program
Social Club, events and team building
Staff discounts on Bosch and affiliated-brand products
Strong company culture and values.
Access to opportunities within a globally recognised OEM company

Agency Applications will not be accepted for this position.

Please Note, you must be Australian Permanent Resident or Australian Citizen to apply for this position.

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