Community Lead - Melbourne, Australia - The Commons

The Commons

Verified Company

Melbourne, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We're seeking a talented and passionate Community Lead to join our team and help us create a thriving and inclusive environment.

As the Community Lead, you'll be responsible for cultivating strong relationships with our members, overseeing events, and driving community engagement.

If you're a natural connector, a creative problem solver, and have a passion for creating exceptional member experiences, then we'd love to hear from you Let's work together to create a community that inspires, supports, and uplifts.

ABOUT YOU

1.5+ years' experience in a fastpaced customer service environment
The ability to build rapport with strong communication skills with your members, visitors and guests.
Be ready to get handson with all aspects of the daily requirements to ensure we are creating a great member experience at every step of the way
You have the flexibility to think outside the box.
You have the ability to foresee and identify needs of the of our members.
A passion for managing member relationships and the ability to support our members as their requirements of the business change.
Strong time management skills and excellent attention to detail.
You love working with people

ABOUT THE ROLE
The main duties of the role include but are not limited to the below;

COMMUNITY
Member Experience

Greet guests from the front desk, consistently delivering excellent customer service
Facilitate introductions and relationship building initiatives for members
Have a thorough understanding of all members and companies
Member onboarding, including conducting building tours and inductions, providing welcome packs, and logging activities on CRM

Events

Lead and coordinate member events in your location in alignment with the brand, including facilitating member talks, panel discussions, lunch and learns and other community events to ensure engagement.
Help promote events within your location or neighbouring locations, which may be of interest or relevance to your community.
Assist with set up and pack down of events as required by The Commons events team and Community Manager
Auditing and ordering supplies as required

OCCUPANCY
Member Retention

Assist with reviewing service offerings and member feedback and provide suggestions for improvement
Ensure a connected and engaged community to support retention

OPERATIONS
Daily Operations

Adhere to direction from Community Manager and assist with daily scheduling
Onboard and offboard all members and companies in the space
Maintain accurate internal databases of members, companies, contractors, and suppliers
Ensure accuracy of Member Directory
Assist with management and reporting of IT tickets
Send push notifications as required for events and reminders
Set members up on printers and provide basic IT troubleshooting
Ensure all empty offices and desks are clean and tidy and ready for new members to occupy
Deliver incoming mail to members in a timely manner

Facilities Management

Ensure that the building is fully operational
Report maintenance issues and assist with resolution
Conduct regular building checks and maintain cleanliness, including kitchen cleaning and regular resetting of meeting rooms
Manage par levels of all stock and inventory and order consumables as required
Complete regular audits of storage areas and maintain cleanliness
Report cleanliness concerns or requests to cleaners