Community Manager - Melbourne, Australia - The Commons

The Commons
The Commons
Verified Company
Melbourne, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description

Are you a master at building connections and creating engaging communities? The Commons is seeking a passionate and creative Community Manager to take our vibrant space in Chippendale to the next level.


As the Community Manager, you'll be the heartbeat of our community, responsible for fostering a supportive and collaborative environment where professionals from various industries can thrive together.

We believe that a successful community goes beyond providing shared office spaces. That's why we're looking for a Community Manager who understands the power of cultivating an inclusive and dynamic community.

Your enthusiasm for connecting with others, your knack for organising engaging activities, and your ability to foster a sense of belonging will be key in making The Commons the go-to destination for professionals looking for more than just a desk.

What we are looking for

  • 1.5+ years' experience within the Flexible Workspace environment or Hospitality Management.
  • A genuine passion for managing member relationships and the ability to analyse, develop and cultivate new business with existing members and build rapport.
  • The ability to juggle competing priorities whilst remaining solutionsfocused
  • A strong sales focus, with proven track record in new sales.
  • Strong time management skills and excellent attention to detail.


That said, if your experience varies from what we've listed yet you still believe you hold the necessary skills - we would love to hear from you.

The primary duties of the role include but are not limited to.


COMMUNITY
Member Experience

  • Greet guests/visitors/members from the front desk, consistently delivering excellent customer service
  • Act as main point/escalation point of contact for all members
  • Facilitate introductions and relationship building initiatives for members
  • Have a thorough understanding of all members and companies and drive initiatives to support each company's growth
  • Manage member issues and resolve conflicts in the space to ensure a cohesive community. Escalation of conflict as required
Events

  • Initiate and promote communitybased events which meet budget requirements and provide collaboration and connection opportunities for members
  • Assist with set up and pack down of events as required

OPERATIONS
Facilities Management

  • Ensure that the building is fully operational
  • Resolve all maintenance issues by reporting to Support Team, arranging quotes, liaising with contractors, and scheduling required maintenance work
  • Coordinate workload of Community Leads, Associates, day cleaners and night cleaners to ensure highest standards of cleanliness and presentation
  • Monitor par levels of all inventories to make sure the building is appropriately stocked
  • Monitor tidiness of all storage areas and ensure Community Team maintain expected standards
Daily Operations

  • Manage daily schedule of Community Leads, Associates, and cleaners to ensure efficiency and organisation
  • Communicate upcoming changes, new memberships, and events to Community Team
  • Act as main point of contact for members with regards to escalations.
  • Managing relationships with contractors including building practitioners, IT professionals, vendors and others as needed

OCCUPANCY
Sales

  • Conduct tours of the space with companies looking for office space and drive new sales
  • Follow up after tours and upsell enquiries
  • Generate contracts and onboard new companies
  • Update CRM with accurate and uptodate information
  • Manage membership changes within the existing community
  • Negotiate with potential members and offer discounts as appropriate and guided by Management
Retention

  • Keep members longterm to maintain high occupancy
  • Constantly review service offerings and review member feedback looking for ways to improve and retain members
  • Ensure policies surrounding notice periods and membership cancellation are adhered to
  • Notify Management immediately of any possible changes to memberships in the space and proactively seek out possible new members from past enquiries

MANAGEMENT AND LEADERSHIP

  • Manage daily workload of Community Leads, Associates, and day cleaners
  • Develop team capability via informal training and development, mentoring and guidance, and promoting internal growth
  • Influencing and engage team by coaching them for success in their career path
  • Conduct Performance Reviews as well as provide regular feedback to Community Leads, Associates, and day cleaners on performance
  • Train new staff members with support from State Community Manager
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