Technical Writer - Canberra, Australia - NCS Group

NCS Group Canberra, Australia

1 week ago

Description

It starts with YES

At Optus, we have an ambitious goal to be Australia's most loved everyday brand.

Based in Canberra, ACT. This role has three key areas of responsibility – information management, business and technical writing, process analysis and documentation. A broad knowledge of the expectations held by Australian Government towards Technical Documentation in conjunction with that of Optus Delivery is required.

The Technical Writer/Information Manager will initiate and manage relationships to win support from Delivery Line Management. The role will work closely with the account Senior Leadership Teams in the review of end-to-end Technical Operation and Delivery processes.

Your day in the life of a Technical Writer/Information Manager at Optus

Ensure that technical documents comply with the required contractual obligations of different accounts, corresponding with the Technical Delivery framework implemented by the account Chief Architects.

Develop and implement the Information governance framework which includes policy, standard, procedures and guidelines.

Ensure Optus business documentation complies with the required processes against ISO standards determined by Optus quality certification.

Ensure that all technical documents produced are managed via acceptable lifecycle processes, ensuring that quality and accuracy remains constant and consistent.

Your skills to pay the bills

Experience in business processes, including Systems Engineering and change management.

Strong delivery track record

Successful background and experience in development of Quality Management Systems process improvement and project management

Ability to write economically and clearly for an intended audience.

Strong analytical, problem-solving, and reporting skills.

Consultancy experience, especially in diagnostic, analysis, redesign, and implementation.

Well-developed communication, engagement, and negotiating skills.

Commercial acumen and sound judgement in decision making.

Good understanding of change management concepts.

Experience in using and administering Document/Knowledge Management systems.

Proficiency in desktop applications (Word, Excel, PowerPoint, Visio) and MS Windows environment.

Perks we love at Optus

Competitive salary and performance incentives

Discounts to Optus products and services, and to over retailers Australia-wide

Training, mentoring and development opportunities (ask us about OptusU)

Up to five days of Volunteer Leave per year

A "connected" day for you to use to connect to something you are passionate about

Hybrid ways of working

Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes

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