Customer Service Agent - Melbourne City Centre, Australia - Probe CX

Probe CX
Probe CX
Verified Company
Melbourne City Centre, Australia

2 weeks ago

Olivia Brown

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Olivia Brown

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Description
At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

With clients spanning across the Pacific, Asia and North America, we're no stranger to thinking big and working with innovative minds to achieve great success.

We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe, expect to think differently, challenge the norm and find your purpose.

Join our friendly Inbound customer service team working on behalf of Public Transport Victoria.


In this role, you will be handling incoming calls from our client, PTV, customers with inquiries ranging from updating personal information, Myki and journey planning enquiries, and V-line Bookings.

Over time you can upskill and move onto more complex call types and back-of-house tasks. This role will see you speaking to a broad range of customers - anyone using public transport in Victoria

Key Details- Customer Service Agent- Melbourne CBD-
Start Date: 10th April 2023- Multiple Full time and Casual Positions- Rotating rosters between 6am to midnight Monday to Sunday

To be successful in this role, you will need to:

  • Develop strong rapport with clients via phone communication while maintaining adherence to specified time constraints.
  • Strictly adhere to comprehensive compliance regulations.
  • Consistently provide exceptional customer service experiences.
  • Complete a National Police Clearance and Bankruptcy Check.
  • Possess unrestricted work rights to work within Australia.


Culture & Benefits- Hourly rate plus On-Target Earnings (OTE) based on meeting Key Performance Indicators (KPIs).- Continuous coaching and support to enhance personal and professional growth.- Numerous opportunities for career advancement- Enjoyable and interactive work environment culture.

- Unlimited 24/7 access to a dependable mental health and well-being platform

We're looking for passionate people to join the Probe family.

Our promise to you.

There is no rule that says that work can't be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do
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