Customer Service Representative - Lane Cove, Australia - Healthcare Professionals Group
Description
Benefits
- Global medical device company
- Permanent Role
- Liaising between multiple internal and external stakeholders
- Lane Cover Location
- Commission offered
About the company
A well-established global healthcare company with a passion for providing innovative equipment.
Our client looks to provide effective forward thinking treatments quickly and economically to provide the best level of service possible enhancing the quality of life to patients all over the world.
***About the opportunity
In your new customer service representative role, you will report directly to the operations manager. You will be required to have excellent communication skills and ability to work independently. Ability to problem solve and work cohesively with wholesalers, customers, and sales representatives. Analyse and interpret large amounts of data and be able to report to upper management. Liaise with external third party distributors and ensure stock counts are correct. Be genuinely committed to customer satisfaction and you will grow and advance your career.
Duties
- Management of internal and external compliance requirements
- Process orders and handle consignment stock
- Liaise with crossfunctional teams
- Execute order to cash activities for all customer order types
- Maintaining relationships with customers and wholesalers
- Engage with customers to identify opportunities for value creation
- Product knowledge
- Process credit claims and returns
- Data analysis and report writing
Skills and Experience
- Previous experience in customer service in a medical device or biotechnology environment
- Strong experience with order fulfillment
- Experience with consignment stock or loan kits is advantageous
- ERP experience
- SAP preferred
- Excel skills
- Strong attention to detail and multitasking ability
- Ability to problem solve
- Clear and concise communication skills
Culture
Working environment is engaging and hard working - fantastic team and organisation to be a part of.
How to Apply
About us
Job details:
- Location
- Lane Cove
- Salary
- Job Type
- Full Time
- Ref
- BH3937
- Contact
- Kate Toohill
- Contact
- Posted
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