- Advocate for the end user. Customer centricity is fundamental to our operations. Gain profound insights into customer needs, perspectives, and objectives by engaging with customers regularly, actively participating in research initiatives, conducting evaluative testing, engaging in community interactions, and responding to customer feedback. Employ design techniques like personas and journey maps to foster a collective understanding of the customer within your team.
- Design solutions across our product experience. Harmonize customer issues with business objectives and technical limitations, leveraging skills in research, user experience, interaction, and visual design to devise solutions. Embrace a collaborative and iterative approach to fortify solutions.
- Contribute to our product vision. Gather input from engineers, product managers, leadership, and fellow designers, and adopt a journey-centric approach to shaping the ultimate state. Collaborate with your product team to judiciously prioritize and define tasks.
- Pair closely with engineers. Meticulously oversee the implementation of designs to guarantee a premium product experience.
- Contribute to our design system. Collaborate closely with designers and engineers to develop and refine patterns and components for dissemination across various segments of the product experience.
- Contribute to our design team culture. We are a compact yet rapidly expanding design unit. Key focus areas include scaling our design rituals and systems, upholding our high quality standards as the product team expands, tackling cross-product challenges, and solving problems collaboratively.
- Strong design experience. A seasoned professional in product design, with expertise in working with sophisticated, contemporary cloud software. Proficiency in handling modern, B2B, cloud software as a professional product designer.
- Breadth of skills across the design process. Inclusive of experience in conducting product discovery, adept at visualizing and prototyping design concepts to swiftly convey and iterate on ideas with stakeholders, and delivering comprehensive solutions.
- Excellent communication. Capable of articulating opinions, thoughts, and sentiments with team members, founders, and customers. Honest, considerate, and transparent communication is indispensable.
- Attention to detail. Setting a high quality benchmark and continuously seeking to enhance the customer experience. We embrace meticulous attention to detail - as a detail-oriented company, we value quality.
- Pragmatism. Comfortable with uncertainty and shifting deadlines. Resourcefully tackle challenges and adept at making practical trade-offs while keeping broader strategic objectives in mind.
- Highly collaborative working style. Proficient in closely collaborating with adjacent roles like product managers and engineers to strategize, prioritize, and execute projects.
- Stakeholder management. Confident in articulating product and design visions, framing challenges and opportunities to stakeholders to ensure alignment and drive outcomes.
- A great attitude. Possessing the right mindset towards urgency, risk, and ambiguity inherent in working for a startup at its early stages. This presents an opportunity to engage in an exciting journey from its inception.
- Equity for everyone. We follow through on our commitment. Regardless of your role, we provide equity for all employees alongside competitive salaries. Witness your investment grow as Dovetail progresses.
- Annual retreats. We strive to organize yearly getaways to celebrate accomplishments and enjoy some team bonding. From New Zealand to the Whitsundays... what's next?
- Equal parental leave. Offering an inclusive provision of 20 weeks of equal paid leave to support new parents. Every family is unique, so you decide how best to tend to what matters most.
- Modern and pet-friendly offices. Bring your furry companion to our contemporary, ergonomic offices located in the heart of Surry Hills. We also host monthly team events for collective bonding and relaxation.
- Flexible work-life balance. We cherish our vibrant offices, reveling in shared victories and engaging in super collaborative, cross-functional projects. While our teams enjoy coming together in person, we also grant you the autonomy to choose how and where you work.
- Develop and grow. Enroll in a course, participate in a lunch and learn session, or attend a conference to aid in your personal growth. Count on Dovetail to be your biggest supporter in achieving your career aspirations.
- Extra paid days off. Benefit from spontaneous KitKat days to unwind and invest time as you please. Whether it's a beach day, family time, or exploring a new hobby, the choice is yours.
- Health is wealth. We believe mental wellness is a right for all. Hence, every Dovetailer has access to Uprise (Employee Assistance Program) for themselves and their families.
- Floating public holidays. Public holidays may not always align with your preferred time off. Thus, you have the flexibility to swap public holiday leave for a later date as per your preference. It's all about doing what suits you best.
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Senior Product Designer - Sydney, Australia - Dovetail
Description
Dovetail is a top customer insights hub, helping teams enhance product quality. From various sources like user feedback and customer interviews, to support tickets and sales calls, Dovetail accelerates insight discovery efficiently. Driven by ambition and innovation, the Dovetail team is dedicated to customer satisfaction and strives to enhance product quality worldwide. Join the league of renowned companies like Atlassian, The New York Times, Spotify, Universal, Porsche, and Starbucks who prioritize their customers with Dovetail to elevate their product quality.
Established in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail boasts a team of 100+ employees across offices in Sydney and San Francisco.
We're on the lookout for exceptionally skilled product designers. At Dovetail, designers are responsible for crafting experiences, interactions, and solutions that enhance the product for customers and boost user adoption. They play a crucial role in proposing and executing solutions, from inception to implementation, driving UX, visual design, research, ideation, prototyping, conceptual modeling, testing, and validation.We seek individuals who can juggle multiple responsibilities throughout the design process, paying meticulous attention to detail to create experiences that meet our high-quality standards.
What you'll do
Your background
At Dovetail, we are enthusiastic about cultivating an environment where every team member feels valued and supported. We embrace individuality, welcoming everyone to express their true selves daily. Diverse teams, whether big or small, foster the strongest collaborations, hence we strongly encourage applications from individuals identifying with under-represented groups. Explore Dovetail's commitment to Program 50/50 and find out why we are officially recognized as a Great Place to Work on our careers page for detailed information
Benefits
Senior Product Designer professionals in Sydney
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Ashlynn Harvet
Marketing/Office Assistant | PA | Receptionist