Senior Customer Success Manager - Sydney - Shiftcare

    Shiftcare
    Shiftcare Sydney

    3 days ago

    Description

    Job Description



    The Senior Customer Success Manager plays a pivotal role at ShiftCare by optimizing workflows, analyzing customer trends, and driving continuous improvement.




    • Lead end-to-end implementation of Dot Compliance eQMS solution including project planning, scope definition.

    • Act as primary point of contact during project execution managing communications & expectations.

    • Cultivate quality management knowledge within client stakeholders through training coaching & mentorship.

    • Maintain strong relationships with internal teams such as technical consultants validation specialists & product teams ensuring deliverables meet quality regulatory standards.  

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