Technology Services Support Officer - Wollongong, Australia - NSW Government -NSW State Emergency Service

NSW Government -NSW State Emergency Service
NSW Government -NSW State Emergency Service
Verified Company
Wollongong, Australia

1 week ago

Olivia Brown

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Olivia Brown

beBee Recruiter
Description

Technology Services Support Officer, Clerk Grade 3/4, Wollongong

  • Work in a volunteerbased agency supporting communities of NSW
  • Fulltime temporary opportunity until
    7 November 2023 with possibility of extension
  • Location: Wollongong or Sydney preferred location; other regional locations may be considered with flexibility and hybrid working arrangements available
  • Attractive salary package of up to
    $93,069 (salary $75,992 $83,211 + leave loading + super)

About the opportunity
An exciting opportunity exists for a Technology Services Support Officer to join the Operational Support team at NSW SES.

The role provides key support in the installation of computer and network hardware, including testing, documentation, and training to end-users.

The role is responsible for providing quality customer service and ensuring ongoing cooperation with vendors and service providers.


About the NSW SES

Our Mission:
NSW SES saving lives and creating safer communities.

Our Vision:
A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.


The NSW SES serves the NSW community as the lead agency for floods, storms, and tsunamis as specified by the _State Emergency Service Act 1989_.

We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced, and well
- trained in the wide variety of roles they perform.


Each NSW SES Unit is as unique and varied as the community it serves, reflecting the vast mix of risks faced and roles required in the diverse locations and communities across the state.

In addition to flood, storm and tsunami, our Service provides specialist capabilities that include general land rescue, vertical rescue, road crash rescue, and alpine and remote area search and rescue.

The NSW SES responded to over 64,000 requests for assistance from the community over the year.

The NSW SES has over 10,000 volunteer members, including reserves, and a
full-time equivalent workforce of over 370.

There are 262 volunteer Units across the State and our volunteer Units are either local, community-based Units, State-wide or regional Units established to provide specialist capabilities.

They are varied and unique in their capabilities, designed to address specific risks to communities of NSW.


About you

To be successful in this role you will:

  • Experience working in a technical support role
  • Have excellent communication and interpersonal skills
  • Be proficient in drafting technical documentation, and operational procedures relating to IT systems
  • Possess relevant tertiary qualifications and/or equivalent experience.

What we can offer you

  • Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
  • Attractive salary package of up to $93,069 (salary $75,992 $83,211 + leave loading + super)
  • Flexible work options working within operational requirements
  • Mental Health & Wellbeing programs and services
  • Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
  • Comprehensive immunisation programs including the flu vaccine
  • Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.

Are you ready to join us?

  • A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;
  • Responses to each of the targeted questions (maximum of one page per answer); and
  • An uptodate resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions

  • Outline your experience in a technical support role and describe some of the systems you have supported and your daytoday activities.
  • Provide an example of when you have had to troubleshoot a complex issue and how you approached it.

Got a Question?
The role description is available here.


Talent Pool
**Applications close: Wednesday 29 March 2023, 11.59pm.
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