Remote Monitoring Manager - Sydney, Australia - Abbott Laboratories

Abbott Laboratories

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We are seeking an experienced and energetic
Remote Monitoring Manager for our _CRM (Cardiac Rhythm Management) _business, based in _Sydney.

Reporting to the _Clinical Services Manager_, this role will provide national administration management of the entire Abbott Remote Monitoring service across Australia and New Zealand.

This will be achieved by working with the national remote monitoring team utilising , Merlin on Demand and the Paging service.

In addition, this role will work in close collaboration with Sales to achieve clinical and sales targets.

Your responsibilities include (and not limited to):

Act as team leader and technical expert for device management in and Merlin Monitor/App with the ability to provide training or trouble shooting
Follow all protocols and deliver on all service level agreement timeframes set out for the Australian PCN service; have an understanding of the legal requirement and our obligations with regards to the provision of a remote monitoring service
Work with National remote monitoring team to manage a national PCN service offered customers
Technical review/processing of all transmission types
Remote technical support including providing patient technical phone support service for connectivity issues
Operate projects and selfidentify areas for continual improvements in service efficiency; including the tailoring of alert settings and clinical suggestions for optimal settings for each patient
Answer customer/rep queries about the PCN service including workflow advice for specific accounts
Proactive sales calls with customers
Statistic collection and collation/reporting of data to assess potential and current service impact of future products and help improve efficiency
Set up new clinics in collaboration with field team
Maintain and distribute education and marketing material for HCP and Patients

Who we're looking for:

Tertiary qualifications in biomedical / engineering / medical science / human movement or related is essential
3 years' experience in Cardiac Rhythm management
CRM full certification; demonstrated understanding of the function and purpose of pacing products in order to operate as a technical support expert through follow up certification
Demonstrated experience in managing a broad area and leading a team; prior experience in leading a technical team is highly regarded
Proven track record in delivering targets in a complex, solution support and selling environment
Good understanding of the industry process and function; able to convincingly discuss this with customers, as well as internal and external experts
Patientcentric, customerfocused and empathetic
Excellent communication and strong interpersonal skills with the ability to translate clinical detail into relatable information
Business acumen and analytical skills
Proactive, resilient selfstarter who thrives in a fastpaced innovative environment
Flexibility to travel interstate
Abbott provides some fantastic benefits for our employees, these include:
Leading Learning and Development opportunities
Wellness programs
Being part of an organisation reputed to be a World's Top Employer recognised for our workplace culture that values healthy living, diversity and equal opportunity

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
Abbott is committed to building a diverse workforce that values diversity across gender, age, culture, disability and lifestyle.

In order to be eligible to work for Abbott in Australia or New Zealand, you must hold current working rights with no restrictions for the respective country applicable.

We ask that recruiters respect our internal recruitment process and PSA panel by refraining from contacting us or forwarding unsolicited profiles.