- Lead projects including scoping to deliver customer experience insights and solutions, including pilots and proof of concepts to ensure products and services and designed to meet customer needs.
- Uncover and define opportunities and solutions
- Conduct qualitative and quantitative research within various methods
- Produce design assets including, customer journey maps, service design and blueprints
- Planning, managing and facilitating the delivery of a number of CX stakeholder
- Create wireframes for low fidelity and high fidelity
- Lead building CX capability to drive best in class design to uplift frameworks and processes
- Work with the digital team & UX/UI Designer to drive customer experience outcomes.
- Customer Experience role + 3 years
- Built Customer journey maps and service design blueprints
- Strong Experience in driving excellence in customer-centric experience and human Centred design, or related fields
- Practical experience in customer research, prototyping and testing
- Experience of design across web and apps
- Stakeholder communication and management
- Experience in financial services or capital Markets
- Exposure to working with business Architecture and process disciplines
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Experience Designer
3 days ago
EY Sydney, Australia**Could the skills you build here unlock doors anywhere?** · - At EY we believe that whoever you are, your uniqueness helps us stand apart. _ · - We bring together extraordinary people, like you, to build a better working world._ · Are you a designer who has a passion in crafting ...
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Experience Designer
3 days ago
Sustaindigital Sydney, Australia**What you'll do** · - Lead or participate in customer research · - Develop and test concepts · - Design experiences and communicate insights · - Be an advocate for member experience and centricity · **What they're looking for** · - 3+ years of experience in service design · - Aw ...
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Lead Experience Designer
1 week ago
Boston Consulting Group Sydney, Australia**We're BCG X** · We are the world's leading innovation company built on the idea of bringing together the best entrepreneurs, designers, engineers, venture architects, product managers and investors. Our ventures create a strategic value for the world's most important companies. ...
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Specialist Experience Designer
5 days ago
Commonwealth Bank Sydney, Australia**Specialist Experience Designer** · - **You're an Experienced Designer, passionate about delivering amazing digital experiences** · - **Our team is driven to push boundaries and bring our customer vision to life** · - **Together we're delivering first to market experiences for o ...
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Experience Design Manager
5 days ago
Atlassian Sydney, Australia**Working at Atlassian** · **Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it's nece ...
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Experience Designer, X15ventures
16 hours ago
Commonwealth Bank Sydney, Australia**This is a 12-month full-time contract role (or secondment if you are already a permanent CommBank employee) **.** · **Let's introduce ourselves** · We're a venture-scaler powered by CommBank. That means we build, buy, and invest in startups that could benefit the bank's 15 mill ...
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Specialist Experience Designer
1 week ago
Commonwealth Bank Sydney, Australia**Smart Health - Specialist Experience Designer** · - You will be working within a team of experience specialists · - Together, we are building a best in class user experience approach · **Do work that matters**: · Healthcare contributes to over 10% of Australia's GDP, is one of ...
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Channel Experience Designer
4 days ago
Optus Sydney, Australia**Channel Experience Designer**: · **Date**:24-Jan-2023 · **Location**: Sydney (Macquarie Park HQ), Australia · **Company**:Singtel Group · **About the role**: · **A **Channel Experience Designer, **is a passionate and creative individual focussed on delivering service blueprints ...
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User Experience Designer
1 week ago
NSW Government Sydney, Australia**You excel at connecting the dots as a problem solver, ensuring the seamless delivery of reliable services from beginning to end.** · **Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quali ...
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Experience Design Specialist
1 week ago
Commonwealth Bank Sydney, AustraliaYou're an experienced UX Designer, passionate about delivering amazing digital experiences · - Our team is committed to providing world class digital experiences for our customers, staff and partners · - Together we're delivering first to market experiences for our home buying cu ...
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Specialist Experience Designer
1 week ago
Commonwealth Bank Sydney, Australia**Smart Health - Specialist Experience Designer** · - You will be working within a team of experience specialists · - Together, we are building a best in class user experience approach · **Do work that matters**: · Healthcare contributes to over 10% of Australia's GDP, is one of ...
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People Experience Designer
2 days ago
Xero Sydney, AustraliaXero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. · At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at ...
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Service and Experience Designer
1 day ago
NSW Government -Corporate Services Sydney, Australia**About us** · Transport for NSW is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and region ...
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Principal Experience Designer
1 week ago
Westpac Group Sydney, AustraliaGet set for your next great career move _ · - Sydney CBD office, with flexibility of a hybrid work arrangement · - Be a part of Westpac's supportive and inclusive team culture · **How will I help?** · As our **Principal Experience Designer **you will be reporting directly to the ...
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Customer Experience Designer
2 days ago
NSW Government -Service NSW Sydney, Australia**Role**:Customer Experience Designer · **Role type**:Ongoing Full Time · **Grade**:SNSW Grade 7/8 -The package includes base salary ($95,136 - $112,164), plus employer's contribution to superannuation and annual leave loading. · **Location**:Sydney /Hybrid working options · **Ab ...
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User Experience Designer
1 week ago
Just Digital People Sydney, AustraliaWe are currently working on a UX/UI DESIGNER role within a Government agency based in Sydney (open to Brisbane also) with a Hybrid working way for a minimum of 12 month contract. · As the UX/UI Designer, you will support the delivery of a new customer portal for the agency. You w ...
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Snr Experience Designer
1 week ago
Aquent Sydney, AustraliaSenior Experience Designer (Apps) · - 6-month contract rolling · - Day rate $800/$900 plus super · - Sydney onsite preference · - Focused on Discovery/Define, leading research end-to-end, ideation and prototyping, incl. user testing · - Very strong stakeholder management skills · ...
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Experience Design Lead
5 days ago
Sharp & Carter Sydney, AustraliaLeading ASX Listed Organisation | B2C, Empathetic and For Purpose Organisation · - Manage and Lead this Customer centric product design team - UX and UI · - $140,000-160,000 base + super | Leadership Opportunity and Huge Growth · **About the Role** · With a strong presence across ...
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User Experience Designer
16 hours ago
Pragmateam Sydney, AustraliaBased out of Sydney, Australia · - Simple hiring process: 2-3 interviews + technical exercise* · - _No openings at the moment, please submit your expression of interest below_ · - Strategic thinking to deliver end-to-end user experience solutions, help define user needs to delive ...
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Principal Experience Designer
2 days ago
Westpac Group Sydney, Australia**The Role** · As a Principal Experience Designer you are a highly experienced role reporting directly to the Territory Lead. Your work is both strategic as well as hands-on design work, with a focus on informing and supporting our strategy and roadmap. Your will support the team ...
Customer Experience Designer - Sydney, Australia - Firesoft People
Description
Join a reputable financial services in Sydney as a Customer Experience Designer. As part of this newly formed team, You will discover new ways of working, and an exciting range of roles to demonstrate your skills.
What you will do:
What you've done:
Nice to have: