Service Delivery Manager - Sydney, Australia - Onset

Onset
Onset
Verified Company
Sydney, Australia

1 week ago

Olivia Brown

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Olivia Brown

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Description

Service Delivery Manager
Join Our Team as a Service Delivery Manager


Are you an experienced Service Delivery Manager seeking a new challenge? Look no further We are a rapidly growing Australian technology success story, trusted by some of the country's biggest brands to deliver innovative solutions and meet the ever-changing needs of their markets.

As a member of our dynamic and motivated team, you will play a vital role in ensuring our customers achieve the best outcomes from their services.


Why Join Us?
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Take the lead: Lead the charge in delivering exceptional customer experiences, managing relationships, and ensuring successful project implementation
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Innovation-driven environment:Join a trailblazing technology company that thrives on pushing boundaries, where innovation is not just encouraged but celebrated.


What You'll Do

  • Managing daytoday client relationships, serving as the first point of contact for management escalations and queries.
  • Building and managing relationships between customers and internal delivery teams.
  • Championing the customer's service and representing them in critical service governance forums.
  • Providing expertise in IT service management best practices and maintaining a holistic view of service delivery across technology and organizational boundaries.
  • Managing the account in accordance with SLAs and contracts.
  • Identifying areas for service improvement and ensuring effective followthrough on recommended actions.

Who You Are
years experience in a Service Delivery Manager role- Minimum ITILV3 or V4 Foundation certification- Excellent problem-solving skills within escalations- Excellent written and oral communication skills, with the ability to manage scope and expectations even in high-pressure situations

  • Demonstrated ability to proactively build relationships with key stakeholders, customers, peers, and colleagues

To sweeten the deal- Flexible working arrangements- Up to 16 weeks of Paid Parental leave- Monthly Tech Allowance- Expansive opportunities for learning and development- The list goes on
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