Account Manager, Language Services, Clerk Grade - Sydney, Australia - NSW Government -Multicultural NSW

NSW Government -Multicultural NSW

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Account Manager (Language Services)

Multicultural NSW

Location:
Parramatta (Hybrid)

Employment type:
Temporary Full time up to 30 June 2024 with a possibility of extension.

Salary:
$106,025 - $117,363 pa plus superannuation and leave loading.

Opportunities for learning, development, and internal career progression

Your role
The role sits in the Language Services division of Multicultural NSW. Language Services provides high quality translating and interpreting services to other government agencies and to corporate and non-profit clients. Language Services also supports the growth of a sustainable translating and interpreting sector in NSW.

The role manages incoming requests for translating and interpreting services from external government and commercial agencies while building and managing business relationships between external stakeholders and the Language Services operational teams

What you ll do
Manage the business relationship between Language Services and its clients by acting as a liaison point.

Engage with clients to understand their needs and explain product and services to ensure that they support business outcomes.

Collaborate with internal teams to facilitate client need fulfilment.

Respond and report back on client feedback and monitor satisfaction with services, programs, and procedures to inform continuous improvement.

Collect and analyse data to learn more about client behaviour.

Support and provide input to the quoting process on proposed client engagements.

Resolve complaints and prevent additional issues by improving processes.

Identify industry trends and new business opportunities to increase revenue and grow services.

Act as a client advocate with a focus on improving customer experience.

Engage and influence a diverse range of stakeholders to maximise business benefit and manage competing expectations.

What we re looking for
A clear and open communication style.

Strong stakeholder engagement skills.

Highly developed problem-solving and organisational skills

Able to make recommendations on matters which require process or administrative changes.

Ability to manage competing priorities in a fast-paced work environment.

Managing workload in a changing environment.

Download the role description.

We do work that really matters
Working for the Multicultural NSW provides lots of opportunities to make a real difference. Multicultural NSW exists to build inclusive, resilient and cohesive communities.

We are the lead agency to ensure NSW sets an example for the rest of the world as a peaceful, multicultural society.

Our work is underpinned by the Multicultural NSW Act 2000.

Are you ready to join us

Describe your approach to engaging with a new client for the first time.
How do you manage your workload when you have a number of competing priorities

Applications close:
Wednesday,
6th December 2023 at 11:59pm AEST**.

(Please note:

Interviews will be held in the week beginning 11 December with potential start date of 16 January for the successful applicant.)

Got a question
Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.