Assistant Front Office Manager - Sydney, Australia - The Star Entertainment Group

The Star Entertainment Group

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

About Us

The Darling Hotel is proud to be Sydney's first and only luxury hotel to receive the prestigious Forbes five-star rating.

With a focus on glamorous individuality The Darling is the epitome of luxury, our team go above and beyond to provide personalised service and memorable guest experiences.

About the role
Our Assistant Front Office Manager at The Darling Hotel will oversee the Front Office Operations permanently overnights.

Key responsibilities in the role are but not limited to:

Leading, motivating and engaging our Front Office Agents to continuously deliver five-star service in line with The Star's Service Culture
Ensuring the professional and efficient operations of the Front Office team
Ability to work independently and respond quickly to guest requests
Responding to guest feedback and implementing changes to prevent reoccurrence

To be successful in this role you will:

Outstanding passion develop a career in Hospitality, delivering excellent guest service
Previous Front Office experience in Supervisor or Manager position is advantageous but not crucial
Opera Property Management System (PMS) experience or similar
Second language (e.g. Mandarin or Cantonese) is advantageous
Encourage a positive working relationship between departments & team

Our benefits

FREE buffet meal at our back of house staff dining room
30% Discounts across awardwinning restaurants
Discounts on accommodation in our luxury hotels
Paid Parental leave from Day 1, Secondary Carer's leave also on offer
Mental Health and Wellbeing services
Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+
Lifestyle discounts including gym memberships and laundry services
Discounted staff parking every day including weekends and late nights
Paid training, ongoing career development opportunities

About The Star

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and is recognised in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.