- Accountable for Delivery of reliable, stable application services through the identification, planning and management of outcomes and dependencies across the application life cycle in line with the broader business and technology strategies.
- Accountable for ensuring the effectiveness and documentation of key controls and the overall control environment.
- Accountable for reporting of delivery and incident / problem management outcomes.
- Deliver 'services without boundaries' employing an end-to-end service viewpoint ensuring the stability and reliability of all systems within a particular application services portfolio.
- Manage the underpinning technology as well as the upstream and downstream impacts that applications may have on other systems.
- Ensure that all service management priorities are addressed in a timely manner, minimising impact to both the business and customer.
- Ensure end to end stability and reliability of the applications (Run and Change) whilst maximising the application availability and customer experience.
- Enable the strategic outsource delivery model, Application Delivery Services (ADS), through monitoring and reviewing partner performance and delivery to ensure seamless service and delivery to customers and the realisation of sourcing benefits.
- Provide input and advice on GroupTech planning as a member of the Applications Domain leadership team and contribute to the development of GroupTech roadmaps.
- Guide projects to abide with governance policies and procedures to ensure adherence to business value principles, architecture principles, target blueprints, domain architectures and Group policies.
- Manage and collaborate with stakeholders to ensure application support and maintenance initiatives are understood, accepted, and engaged.
- Ensure ongoing operational stability and maintenance of the business services supported and aim to continuously improve customer advocacy and business value.
- Act as leader, manager, mentor, and coach to best develop the high performing team.
- Ensure the right people in the right roles to deliver the GroupTech services required to achieve business objectives.
- Technology Management – 10+ years
- Contract management – 5+ years
- Service management – 10+ years
- Vendor management – 5+ years
- DevOps – 5+ years
- Extensive skills in analysis/problem solving, stakeholder management and a broad understanding of technologies
- Appian – 5+ years
- API – 3+ years
- Commercial Management – 5+ years
- Database – 3+ years
-
Verint Systems Sydney, AustraliaAchieve bookings and revenue targets through mainly large enterprise accounts within a specified region, sector or set of accounts. · Work on own Initiative to build pipeline to size likely to convert into required target bookings Achieve YoY revenue growth through existing Enter ...
-
Westpac Group Sydney, Australia Full timePermanent, open to full time and part time (4 days) · Sydney or Melbourne location · Agile/flexible working arrangements available · How will I help? · We have an exciting new role as a Lawyer, reporting to the Head of Customer Management Legal, you'll provide expert legal and s ...
-
Westpac Group Haymarket, Australia Full timePermanent, open to full time and part time (4 days)Sydney or Melbourne locationAgile/flexible working arrangements availableHow will I help?We have an exciting new role as a Lawyer,reporting to the Head of Customer Management Legal, you'll provide expert legal and strategic advic ...
-
Westpac Group Haymarket, Australia Full timePermanent, open to full time and part time (4 days)Sydney or Melbourne location Agile/flexible working arrangements available How will I help?We have an exciting new role as a Lawyer,reporting to the Head of Customer Management Legal, you'll provide expert legal and strategic adv ...
-
Westpac Group Sydney, Australia Full timeThis role is based in Sydney. · Join Westpac and help in delivering our Digital PlatformsThe Digital Technology team is responsible for creating smart and intuitive digital servicing solutions to help our customers anywhere, anytime. This team uses a wide range of technologies to ...
-
SCOR Group Sydney, AustraliaJob Summary · As a key member of the Korea L&H Valuation team, which sits within the APAC Actuarial function, your role will be focused on the production and of IFRS and SII results. The role will cover SCOR's business written in Korea and Japan. · This will include preparing th ...
-
Westpac Group Sydney, AustraliaThe Westpac Group has been proudly advancing Australia for over two centuries. Our success is built upon both our heritage and our ability to evolve. Our vision is to be one of the world's great service companies, helping our customers, communities, and people to prosper and grow ...
-
Westpac Group Haymarket, AustraliaSenior Lawyer, Private Wealth · How will I help? · As part of a Practice Group and reporting to the Practice Leader, your role as a Senior Lawyer, Private Wealth, will help the Westpac Group and our business partners deliver great outcomes for our customers and achieve their goal ...
-
SCOR Group Sydney, AustraliaThis exciting role places you in SCOR's South Asia L&H valuation team. The team performs valuation activities for the South Asia macro-market, covering 3 offices writing business in c.20 countries. As a member of the team, you will support key valuation tasks and work alongside o ...
-
Westpac Group Sydney, AustraliaHow will I help? · The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives. · In addition to this, you will be required to assist with system enha ...
-
Westpac Group Haymarket, Australia Full timeSenior Lawyer, Private WealthHow will I help?As part of a Practice Group and reporting to the Practice Leader, your role as a Senior Lawyer, Private Wealth, will help the Westpac Group and our business partners deliver great outcomes for our customers and achieve their goals thro ...
-
Westpac Group Sydney, AustraliaMax-Term Contract - Ends 31 March 2025 · Location – Sydney · Hybrid Working · How will I Help? · The Marketing Communications Manager is part of the Remediation team, a division of Strategic Marketing Communications and Journeys within the broader Go-to-Market (GTM) team. You wi ...
-
Westpac Group Sydney, AustraliaHow will I Help? · As a Business Development Manager for our Mortgage Broker Distribution business in NSW, you will manage a portfolio of Mortgage Brokers who you will liaise with, coach and develop to bring brand awareness and drive a sales outcome. You will build deep relations ...
-
Westpac Group Haymarket, Australia Full timeHow will I help?An exciting opportunity is available for a Head of Technology to join Westpac and lead the technology strategy for the Chief Operating Office,Consumer. · This role will have dedicated focus and oversight to fulfill our regulatory, compliance and project management ...
-
Westpac Group Haymarket, AustraliaHow will I help? · An exciting opportunity is available for a Head of Technology to join Westpac and lead the technology strategy for the Chief Operating Office, · Consumer · . This role will have dedicated focus and oversight to fulfill our regulatory, compliance and project man ...
-
Westpac Group Sydney, Australia Full timeHow will I help? · An exciting opportunity is available for a Head of Technology to join Westpac and lead the technology strategy for the Chief Operating Office, Consumer. · This role will have dedicated focus and oversight to fulfill our regulatory, compliance and project manage ...
-
Westpac Group Haymarket, AustraliaHead of Treasury, Westpac Institutional Bank Technology · Sydney location · Permanent, full time · Drive a Treasury technology transformation agenda · How will I help? · As the Head of Treasury, Westpac Institutional Bank (WIB) Technology, you will be responsible for leading the ...
-
Westpac Group Haymarket, Australia Full timePermanent RoleSydney based, 3 days minimum in the office (flexible work hours)Incredible opportunity to join Westpac's Monitoring and Testing teamHow will I help?As the Monitoring and Testing Officer you will execute the Monitoring & Testing (M&T) activities across the Westpac gr ...
-
Westpac Group Haymarket, Australia Full timeHead of Treasury, Westpac Institutional Bank Technology Sydney location Permanent, full time Drive a Treasury technology transformation agenda How will I help?As the Head of Treasury, Westpac Institutional Bank (WIB) Technology, you will be responsible for leading the Treasury Te ...
-
Westpac Group Haymarket, Australia Full timeHow will I help?An exciting opportunity is available for a Head of Technology to join Westpac and lead the technology strategy for the Chief Operating Office, Consumer. · This role will have dedicated focus and oversight to fulfill our regulatory, compliance and project managemen ...
Application Services Manager Sydney, NSW, Australia Posted on 04/19/2024 Be the First to Apply - Westpac Group
Description
How will I help?
The Application Services Manager (ASM) is responsible for providing application delivery management across a portfolio of Change (Build) activity including priming, where required. The role also oversees Run in portfolios where the Run functions are not centralised.
The ASM Lead teams of Westpac project resources and enables suppliers to deliver across the portfolio, accountable for implementation outcomes, integration of activity and simplification of the operating environment. This role is specifically for the new Appian application portfolio – Appian is WBC strategic workflow platform operating as a PaaS. A broad view on other technologies such as Appain, Database, etc will be useful.
The ideal candidate will have experience in API and ideally Appian. They would also have a strong knowledge of Power BI and an extensive background in Technology, contract, service and vendor management.
The role will be part of Group Operations Technology, this business unit are partners to Group Operations Business as they continue to look for improvements and efficiencies to create a better future for our customers. The focus is on Simplification, Digitisation and Automation. You will be working very closely with the business project teams, CTO and numerous solution provider teams across the wider Group Tech community. Other key stakeholders include technology and operations risk teams. The ideal candidate will also navigate between strategic transformation plans and immediate business needs to propose fit for purpose solution designs.
This role must be based in Sydney, it is a hybrid role which means the candidate will need to attend the office at least twice a week.
Responsibilities include:
What's in it for you?
You'll play an important and significant part in the future of a business that has been around for 200 years and be instrumental in achieving our purpose of helping Australians succeed. So, we'll back you in the development of your career, with internal career prospects and flexible working. You'll also be backed by a fantastic team of people in a can-do, supportive structure.
What do I need?
To be set up for success in this role, you will be able to demonstrate:
Desirable
What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we're proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.
How do I Apply?
Start here. Just click on the APPLY button.
Do you need reasonable adjustments during the recruitment process?
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email
#LI-Hybrid
#J-18808-Ljbffr
