- Anticipating issues and problems that may impact the Westpac Group's performance.
- Applying theories to resolve issues that impact the performance of the organisation and / or achievement of organisation goals.
- Constructively challenging the status quo to develop solutions and resolve issues.
- In some instances, assisting in the delivery of quality sustainable development solutions for projects and/or enhancements, in line with the broader business and technology strategies.
- Conducting system maintenance, including implementation of business recovery, disaster recovery and continuity plans, to deliver system availability, reliability, stability, currency, and recoverability of applications to meet agreed service levels.
- Conducting resolution of incidents and problems to ensure systems operate as required.
- Participating in 24/7 on-call rosters to provide immediate application support in the event of a service disruption or issue and enable the achievement of service availability and service level requirements.
- Mentoring and supporting an analyst team and/or analyst team member(s) in accordance with Westpac's people principles and processes.
- Participating in ongoing team training to maintain, refresh, and establish new support skill sets.
- At least 5 years in a technology development or Technology support role (s) such as Technology Production Support, or in Software Development.
- Expert knowledge of UNIX commands & shell scripting and/or constructing Splunk queries.
- Experience in Monitoring & Health-Check of UNIX based environments including Oracle database/IBM MQ Series.
- Support of Prod/non-Prod environments on High Availability and Disaster Recovery.
- Experience in Incident, Problem and Change Management.
- Experience managing and maintaining operational and support documentation.
- Availability for on-call requirement once in every four weeks.
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Technical Support Specialist NSW, Australia Posted on 02/14/2024 Be the First to Apply - Sydney, Australia - Westpac Group
Description
How will I help?
The Technical Support Specialist will be responsible for delivering effective solutions and business processes to provide BAU and project support for customers' requirements and objectives.
In addition to this, you will be required to assist with system enhancements on time that fully meet customer requirements and ensure system enhancement analysis, development and process is delivered as per Business requirements.
Your key responsibilities will include:
What's in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.
What do I need?
To be successful in this role, you will need excellent and verbal communication skills, a customer focused mindset and be self-driven. In addition to this, your skills may include:
What's it like to work there?
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits.
How do I Apply?
Start here. Just click on the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email
Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email
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