- Assisting the Business Sales Manager to generate new customer communication channels and sales within targeted customer segments through research, customer engagement and the application of agreed sales strategies to achieve a balanced retail portfolio.
- Identifying, contacting and acquiring new business with target SME business customers in accordance with retail strategy and KPIs through renewals, cross-sell opportunities, cold calling and utilisation of warm leads.
- Undertaking all aspects of account management and customer relations for designated/acquired account portfolio, instigating and maintaining ongoing communication with customers at the appropriate time to minimize risk of churn or customers being out of contract.
- Providing information and reports on daily/weekly call and work activity and results, recommending improvements in products, service, policy and/or procedure where appropriate to achieve improvements in process efficiency and customer satisfaction and keeping the Business Sales Manager informed on workload, work activity and any issues.
- Developing and maintaining good understanding of the energy retail cost structure (including network, capacity and energy charges), all relevant agreements/terms (i.e. Pricing Models, Electricity Supply Agreement, Commercial Terms and Conditions of Supply) and knowledge of compliance obligations, market conditions, promotional programs, competitive products and marketing practices to ensure customers are provided with accurate and up to date information while demonstrating knowledge of designated accounts, commercial and contractual terms, conditions and key dates (e.g. contract anniversary), to facilitate effective account management, customer support and communication.
- Experience in mass market or highly regulated industry is highly regarded.
- Strong influencing and negotiation skills, and the ability to vary tone and approach when dealing with different customers.
- Excellent professional communication skills to effectively convey information over the phone and email about energy products and details of commercial terms, and immediate or advanced Microsoft Office skills.
- Self-motivated, high organised, positive can-do attitude, with a strong sense of timeliness, commercial acumen and numeracy skills, as well as efficient, strong attention to detail to effectively manage the requirements of a high volume of designated customers
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Business Sales Executive - Perth, Australia - AGL
Description
Join the change. Together, we'll make history.
As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.
As a Business Sales Executive in the Commercial and Industrial (C&I) Customers Team, you will be at the forefront of the Small and Medium Enterprise (SME) sector by owning all stages of the sales funnel, building a strong pipeline of qualified opportunities and ultimately delivering quality sales to exceed targets.
In this role, you will be responsible for generating and executing B2B gas, electricity and solar sales through the provision of accurate and timely information, advice and proposals to prospective and existing SME customers on energy products and options that meet their business needs and align to AGL | Perth Energy's retail strategy.
We're changing the planet for the better, one project at a time
What you'll be doing:
What you'll bring:
#LI-AM1, #LI-Hybrid
Inclusion at AGL
At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
Job Family Group:
Sales
