Multiple Customer Service Representatives - Adelaide Region SA, Australia - SMAART Recruitment
Description
9am - 5pm, Mon - Friday | No weekends- 3 month temp assignment opportunity for extention
What's in it for you:
- 9am 5pm, Mon Friday | No weekends
- ASAP Start Date
- City Fringe Location
- Comprehensive training program
- Welcoming and warm team environment
- Inclusive and diverse business
Role and Company
Our client is seeking multiple highly motivated and customer-focused professionals to join their team as a Customer Service Representatives within the National Disability Insurance Scheme (NDIS) sector.
As a Customer Service Representative, you will play a crucial role in providing exceptional service to their valued clients and their families, ensuring they receive the support and assistance they need to thrive.
- These positions will be a minimum 3month temporary contract with the opportunity for extension._
Responsibilities:
- Respond to customer inquiries and provide accurate information about NDIS services, policies, and procedures professionally and courteously.
- Address and resolve client complaints or issues using effective communication and problemsolving skills.
- Coordinate with internal teams, service providers, and external stakeholders to ensure the smooth delivery of services to clients.
- Maintain accurate and uptodate records of customer interactions and transactions in the CRM system.
- Stay updated with NDIS guidelines and policies to provide accurate and current information to clients.
Requirements:
- Previous experience in customer service, Contact centre, retail or hospitality experience will be advantageous.
- Strong written and verbal communication skills, with the ability to communicate effectively with clients of diverse backgrounds and abilities.
- Excellent problemsolving skills with the ability to handle difficult situations with empathy and professionalism.
- Ability to work independently as well as part of a team in a fastpaced environment.
- Ability to work with confidential information and maintain client privacy.
If you are passionate about providing exceptional customer service to individuals with disabilities and their families and are looking to make a positive impact in the NDIS sector, we would love to hear from you.
To apply, please submit your resume and cover letter outlining your relevant experience and qualifications toLauren May and SMAART recruitment. If you have any questions or would like to have a confidential chat, please call Lauren on
**
More jobs from SMAART Recruitment
-
Sales Manager
Melbourne, Australia - 1 week ago
-
Quality Assurance
Brisbane, Australia - 5 days ago
-
Member Services Officer
Melbourne, Australia - 5 days ago
-
Customer Service Consultant
Sydney, Australia - 1 week ago
-
Sales Consultant
Adelaide, Australia - 4 days ago
-
Customer Service Consultant
Sydney, Australia - 5 days ago