Service Desk Analyst - Sydney, Australia - Peoplebank

Peoplebank
Peoplebank
Verified Company
Sydney, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Location:

  • Sydney CBD
  • Job Type:
  • Contract
  • Posted:


  • about 11 hours ago

  • Contact:


  • Aparna Sharma

  • Discipline:
  • General IT
  • Reference:
Initial 12 months contract

  • Location: Western Sydney (Richmond)
  • Hybrid work model ( 3 days / office)
Our client is looking for a Service Desk Analyst to join its IT team.

In this role you will be supporting a full range of ICT resources, audio visual, office-based technology, printers etc) through a variety of channels including telephone, remote desktop, chat support and face-to-face resolving as many incidents and requests at first point of contact as possible.


Key Responsibilities:


  • Service Desk and Incident Management
  • Client Services Management
  • Service Support
  • Supplier Relationship Management

Essential Skills and Experience:


  • Previous experience as a Service Desk Analyst
  • Experience with desktop hardware and software, including operating systems and MS Products
  • Technical skills with Microsoft
  • Excellent customer service and verbal/written communication skills
  • Experience working on a multichannel Service Desk
  • Previous experience with a ticketing system
  • Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._
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