Service Desk Analyst - Sydney, Australia - Pickles Auctions
Description
Service Desk AnalystLocation:
Sydney City
Employment Type:
Full-Time Permanent
Department:
Digital - Operations - Service Desk
WHY WORK FOR PICKLES
- Hybrid work
- Stable and positive workplace team and culture
- Training and development provided
ABOUT THE ROLE
***We are looking for a customer service focused IT Service Desk Analyst to join our Service desk team. This role is working Monday - Friday (40 hours per week) and can be performed remotely from home.
Your key responsibilities will include:
- Identify and diagnose issues and problems
- Categories and record reported queries and provide solutions
- Ensure end to end service delivery for digital workplace devices and their enablement
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Manage escalations effectively ensuring a timely resolution and appropriate customer communications
- Provide essential remote desktop support for IT Service Desk incidents
ABOUT YOU
To be successful in this role, you will need to have the following skills and experience:
- Strong written, verbal communication and customer service skills.
- Worked on some Helpdesk Ticketing System like ServiceNow.
- Probe and troubleshoot issues understanding customer needs and setting expectations as per SLA.
- Directly respond meeting SLA, to the request or problem if within areas of expertise or escalate to appropriate team.
- Basic knowledge of Active Directory
- Understanding of basic troubleshooting for
- Hardware
- Direct and raise a ticket for request or problem and coordinate with vendor support for hardware management and replacement.
- Coordinate for imaging and enablement activities for new hires.
- Good basic working knowledge of Microsoft Windows, MS Office and any other common desktop tools.
- Knowledge of ITIL and MacOS preferable but not a must.
- Ability to work responsibly with or without direct supervision.
WHAT'S IN IT FOR YOU
***-
Training & Development**- On the job training to make you an expert in your area, internal career pathing opportunities, and study assistance options to help you complete a course or qualification.
-
Community & Wellbeing
- Pickles proudly support local events and charities, enjoy paid volunteer leave and access our employee assistance program for you and your family.
Reward & Recognition
- Cash vouchers & recognition awards for doing great work and celebration of long service.
ABOUT PICKLES
In a world of uncertainty, we are continuing to innovate the way consumers and businesses can sell, auction and purchase a wide range of cars, recreational goods, industrial equipment and machinery and damaged stock.
**Choose to further your career with Pickles and become a trusted and valued expert in your field with us today
More jobs from Pickles Auctions
-
Customer Contact Officer
Belmore, Australia - 3 weeks ago
-
Account Executive
Sydney, Australia - 3 weeks ago
-
Customer Contact Centre Manager
Belmore, Australia - 3 weeks ago
-
National Transport Services Coordinator
Belmore, Australia - 1 week ago
-
Workshop Manager
Belmore, Australia - 1 day ago
-
Operations Officer
Brendale, Australia - 2 weeks ago