Technical Delivery Lead Employee Platform - Brisbane, Australia - Credit Union Australia

Credit Union Australia Brisbane, Australia

4 days ago

Description

About the Role...

As the Technical Delivery Lead you will manage the end-to-end technical delivery for Great Southern Bank's critical technology systems. You will manage a diverse team of multi discipline technical specialists creating a culture of exceptional service, teamwork, commitment to excellence and a professional ethic that enables the achievement of platform and organisational objectives.

You will co-ordinate technology Release and Change management activities and be available to work outside of standard business hours to implement Great Southern Bank change initiatives. As a key member of the delivery function at Great Southern Bank you will be a trusted advisor to business partners from across the Bank offering innovative technology solutions to solve business and customer problems. The role encompasses evaluating, planning, scheduling, and managing technology deliverables to ensure scope, budget, quality, milestones, risks, and issues are maintained from design, through the development life cycle, to post implementation production support.

You will work closely with the business, vendor, technology, and delivery teams, both internal and external, building a detailed knowledge of the Great Southern Bank application ecosystem to ensure deliverables are strategically aligned. You will build and manage strong relationships with vendors to drive performance. In your role you will support the operational management of assigned systems and lead Incident and Problem management.

You are an influential member of the technology team that delivers great customer experiences for our key customer facing channels and internal employee base. We deliver digital self-service capabilities that enable our customers to bank how they want and when they want. We make our customers lives easier by delivering new features and removing friction in conjunction with enabling efficient processes for our employees.

About you...

Tertiary qualification in relevant discipline, and/or

Experience with PMBok, PRINCE2 or Agile methodologies or similar

Experience working in a lead role in a software delivery environment

Strong technical knowledge with the ability to communicate complex technical issues to business stakeholders

Sound understanding of IT Service Management principles and practices

Experience with the Systems Development Life Cycle utilising a variety of methodologies

Strong written and verbal communications skills including facilitating workshops, building relationships, and interacting with key stakeholder across all levels of the organisation

Experience with vendor performance and relationship management

Ideally experience in the Financial Industry

Experience working with Enterprise (finance, people & culture, risk) or Customer-facing technologies highly considered

Sound understanding of Organisational Change Management

What's in it for you?

We want you to make an impact. You can be part of a growing and innovative organisation, with the ability to influence the people, culture and practices of Great Southern Bank to keep us at the top of our game.

You will be able to make a bigger difference with us While we might be a bit smaller than the majors, your circle of influence is infinitely greater. You will see the immediate results of your work, be recognised for your achievements, and be provided with the support you need to help balance your career.

We believe that investing in our people is central to upholding our great help you be at your best, we provide a collaborative, flexible and supportive working environment that helps you balance career, family, health and the things you love doing. We have a variety of employee benefits that you can access from discounted financial and insurance products, a variety of leave options, and benefits and incentives covering, health, wellness and lifestyle options. Read more about these exciting benefits on our careers site

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