Customer Service Team Leader - Surry Hills, Australia - people2people

people2people

Verified Company

Surry Hills, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Leaders in design innovation and service excellence, this Global Textiles Manufacturing & Interior Design Company work with leading Architects and Designers to service the Australian commercial and residential sectors.

With parent companies based in the US and Denmark, the Australian business is head quartered in Sydney and operates in Melbourne, Brisbane and Perth.

The Role:

The role is for someone who enjoys managing a team, improving processes and supporting business operations and brand awareness

Your responsibilities will include:

Manage a team of
Conduct one to one meetings and guide team on how to increase profitability.
Ensure that all team members are providing an excellent level of customer service
Work with stakeholders to implement strategies to minimise errors
Suggest and implement strategies to improve operational efficiencies
Suggest process improvement initiatives to elevate the level of customer service
Run and manage the showroom including tidiness and upkeep of the space.
Manage showroom meetings

To Be Successful:

Previous experience leading a team
Demonstrable experience suggesting and implementing process improvement initiatives
Stakeholder engagement skills
Team player with the ability to up skill and problem solve

BENEFITS:

- $90K - $100K + BONUS

Professional and personal development opportunities
Join a social vibrant team
Work with a well regarded Global Textile Manufacturing and Interior Design Company that puts their staff first

To find out more about the role, or for a confidential discussion, contact Stephanie Poulos on