Salesforce Consultant - Melbourne, Australia - Service Victoria
Description
Location:
Melbourne | Western Metropolitan
Job type:
Full time / Until 25/06/2025
Organisation:
Service Victoria
Salary:
$91,418 - $103,725
Occupation:
Technology
Reference:
VG/SV/TECH/1751882
Salesforce Consultant I VPS4 I Fixed Term until 25 June 2025 I $92,332 - $104, % superannuation (effective from 1 December 2023)
Who we are
Service Victoria is the one place to go for government services. It's our job to make things easy.
Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.
The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department.Our senior leadership team and the corporate areas (finance, procurement, budget) are close-knit and collaborative, an integral part of the organisation.
We work flexibly and remotely, using GovHub workspaces across Victoria for onsite collaboration.
We have a mature digital services platform of contemporary cloud-based infrastructure, technical architecture and scalable and reusable common capabilities, with real-time integration into agency legacy systems.
From a Salesforce point of view, we use areas such as Service Cloud, Experience Cloud, OmniStudio and Public Sector Solution.
The Opportunity
As Service Victoria grows, and moves into its operational phase, we will continue to progressively add new transactions and new functionality to existing capabilities, including digital licences, digital proof of identity, online accounts and payments with a particular focus on our mobile app.
Service Victoria is now focused on building the future organisation and the appropriate IT organisation structure and capability that will allow the implemented solutions to be maintained, supported and expanded upon on an on-going basis.
This is an exciting opportunity to join a large, sophisticated digital agency where you can further your skills and make a difference.
We have used Agile methodology from the very start at scale.
The role is in an Agile scrum team (a squad), working with other squads to understand and maintain the systems they've created.
Position Duties/Key Selection Criteria
- Work as part of the squad to undertake software analysis, design, development configuration and testing.
- Develop and update the Salesforce platform according to specifications, including for complex and novel features.
- Test & debug code and configuration, including assisting with setting up automated testing.
- Collaborate with others (eg Architecture, Design, Product) to design solutions.
- Document software code/configuration and lead maintenance of project documentation.
- An interest in new Salesforce trends and features.
- Excellent analytical and problemsolving skills.
- Demonstrable written and verbal communication skills.
- Ability to build effective professional relationships, including with external parties.
- A personal commitment to integrity, respect for others, and appropriate workplace behaviour.
Specialist/Technical Experience
- Certifications in relevant areas are highly desirable, especially in the areas of OmniStudio, Platform, Data Cloud, Experience Cloud, Service Cloud and/or Public Sector Solutions.
- Experience optimising the SDLC, agile delivery practices, and ITIL
What we offer
Flexible, hybrid, and remote working if you prefer (but you'll need to be based somewhere in Victoria as there's still a need to come to the office).
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