Cxo-administrator (Vpsg2.2) - Ballarat, Australia - Service Victoria

Service Victoria

Verified Company

Ballarat, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Location:
Western Region | Ballarat

Job type:
Full time / 12 months

Organisation:
Service Victoria

Salary:
$65,409 - $72,262

Occupation:
Customer Service/Call Centre

Reference:
VG/1711624SS

Position Title:

CXO Administrator VPS 2.2 Work Location:
Ballarat | Footscray |Hybrid work may be available

Employment Type:
Full time - Fixed term Tenure: 12 months

Salary Range:
$65,409 - $72, % Superannuation

About us
Service Victoria is the one place to go for government services. We deliver modern government services designed around people's needs.

So far we've delivered more than a billion transactions, including for QR code check-ins, car registration payments, ambulance subscriptions, vouchers and cashbacks to help reduce the cost of living, and more.

Summary

Key Responsibilities:

Delivering personalised experiences to our customers across multiple digital and voice channels, including live chat, webforms and inbound phone calls.
Answering a wide variety of queries in a timely, effective, and efficient manner.
Following the support escalation processes where necessary.
Learning about new transactions and customer support processes.
Opportunity to test new features and be part of projects for new services.
Suggest improvements to our virtual assistant based on your experience with customers.
Contribute to the relevance and maintenance of our knowledge and training.
Other work duties are not listed in the position description which are consistent with a position of this grade and skills requirement.

Additional information

Preferred applicants may be asked to provide evidence of their qualifications.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work visa.
Successful applicants will be required to provide proof of identity and submit a national police records check.
Recipients of Victorian Public Service (VPS) voluntary departure packages should note that reemployment restrictions apply.
All staff must comply with the Code of Conduct for Victorian Public Sector Employees.
Applicants must be vaccinated to the Australian Technical Advisory Group on Immunisation (ATAGI) standard minimum three vaccinations

How to apply
Applications close midnight, Sunday 16 April 2023.