Customer Service Officer - Sydney, Australia - Westaway Executive Search

Westaway Executive Search

Verified Company

Sydney, Australia

3 weeks ago

Posted by:

Olivia Brown

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Description

Attractive Salary

Industry Leader
Immediate Start

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Attractive Salary:

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Industry Leader:

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Immediate Start
Our client is a market leader in the manufacturing and supply of lubrication and fluid handling equipment in Australia. They are now looking to appoint a Customer Service Officer who will report into the Customer Service Manager.

Position responsibilities include but are not limited to:

Supporting external sales staff
Provide accurate quotes in a timely fashion
Actively support fellow members of the customer service team by sharing workload and participating in team meetings
Willing to learn internal sales of the business for future growth
Understand and adhere to the documented policies and procedures
Actively participate in a fastpaced environment and organise/prioritise workload to meet demands
Fully document each new issue and resolution
Listen understand and convey customer requirements
Maintain accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in company approved databases
Other duties as directed by reporting manager
Resolve customer issues or difficulties in a manner that is consistent with the company mission, values and financial objectives
Provide status of ongoing projects and future projects
Identify customers' needs and sales opportunities to help future growth
Expediting of customer orders
Maintain customer WIP reports
Have an understanding of current specials and discounts to offer upsells relevant to the customers patch/territory
Maintain special pricing as required by the business
Follow company procedures utilising the service module to enter warranties for repair and replacement
Ensure the promotion of customer focus
Ensure that processes deliver their intended outputs