Service Designer - Canberra, Australia - Peoplebank

Peoplebank
Peoplebank
Verified Company
Canberra, Australia

2 weeks ago

Olivia Brown

Posted by:

Olivia Brown

beBee Recruiter
Description

Location:

  • Canberra
  • Job Type:
  • Contract
  • Posted:


  • about 8 hours ago

  • Contact:


  • Param Kaur

  • Discipline:
  • General IT
  • Reference:
Our Federal Government Client is seeking a Service Designer.


This is an initial contract till 30th June 2024, with 1 X 12 months extension, located at our client's office in Canberra, with remote working arrangements available.


  • Deliver and design appropriate service design artifacts and communication material as required.
  • Plan and document user interviews, eliciting both high level and detailed business problems and analyzing root causes.
  • Design and facilitate workshops and interviews that include a variety of internal and external stakeholders across all levels.
  • Analyze and improve user experience, taking the viewpoint of the end user.
  • Manage stakeholder groups to develop a partnership with the business and foster a productive working environment.
  • Communicate well, using professional judgment to evaluate risks and in the context of a complex and changing environment.
  • Perform additional duties or assume responsibility for functions as directed by the Management from time to time.
  • Provide analysis on complex issues and contribute to the management, preparation, and coordination of policy formulation and/or project management.
  • Foster a positive workplace culture.

Additional responsibilities during an Electoral Event:

  • The volume of duties significantly increases during an electoral period, and there may be a requirement to work outside of standard business hours during this time.

Mandatory:

  • Seven plus years' experience as a UX Designer, Business Analyst, Service Designer, or experience in Design/Strategy/Research.
  • Proven ability to plan, facilitate, and document user interviews to elicit highlevel and detailed business problems and analyze root causes.
  • Demonstrated experience in the development and implementation of strategic service design.
  • Experience in taking the viewpoint of the user and analyzing and improving a user's experience or user's journey when interacting with services.
  • Proven ability to work as part of a collaborative and highly motivated team.
  • Proven ability to deliver in a project and program environment under limited guidance.
  • Proven ability to identify and plan capability maturity improvements and business process improvements.
  • Strong communication skills, with the ability to translate between business and technical terminology.
  • Proven ability to communicate with influence, negotiate outcomes, and manage complex stakeholder relationships.
  • Demonstrated personal drive and integrity while achieving results within legislative parameters.
  • Experience in and desire to mentor and upskill less experienced team members.

Desirable:

  • Relevant tertiary qualifications or requisite experience.
  • Knowledge of, or ability to quickly gain knowledge of Australian electoral law and practice.
  • Diversity and inclusion are strongly supported at Peoplebank. People of all nationalities, gender identities, and cultural backgrounds, including Aboriginal and Torres Strait Islander Peoples, are encouraged to apply._
More jobs from Peoplebank
See all jobs of Peoplebank