Customer Service Consultant - Charlestown, Australia - SMAART Recruitment

SMAART Recruitment

Verified Company

Charlestown, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Full time permanent position | $68,620 salary package + penalties + bonus

Charlestown office | 14 weeks paid training | WFH 2 days a week after probation

Monday

Friday 12:30pm 8:30pm shifts | Attractive penalty rates

Do you enjoy a sleep in? Or do you like to have your mornings to yourself? In this Customer Service position you work

Mondays to Fridays from 12:30pm to 8:30pm, so that you can do your own thing in the mornings.

This role is with a large Australian company who are a market leader in truck and transport insurance. They are now looking for a

Customer Service Consultant to join the team in their modern

Charlestown (Newcastle) office, starting on the

1st of May.

As a customer service consultant you will be the first point of contact for their customers when they run into problems with their truck, and you play a big part in the full problem-solving cycle.

You may have to think outside the box, making this a varied role that will see you work with other service providers like tow companies, medical or incident response.

Whilst this is a diverse position, you will be well equipped to handle a range of different queries and situations due to their 14 weeks of extensive paid training and onboarding.

About the position:

Full time permanent position

- $68,620 salary package (inclusive of super) + penalty rates + performance bonus

Twilight shifts: 12:30pm 8:30pm, Monday
Friday
Attractive penalty rates
Charlestown (Newcastle) location, state of the art office
After a 6month probation the role will become hybrid and you can work from home 2 days a week, on Tuesdays and Fridays
Extensive 14 weeks of paid training
1st of May start

What we are looking for:

Someone who is empathetic and enjoys helping people
Previous experience in customer service, call centre, retail or hospitality would be great
Ability to think on your feet and problem solve
Exceptional communication skills, both verbal and written
Experience with computer systems or affinity with technology
Resilience and the ability to stay calm under pressure

This is a great position for anyone in Customer Service, Retail, Hospitality or Admin who is looking to join a large company with clear goals and values, great training and a supportive company culture.

Starting on the 1st of May this is one not to be missed. We are starting interviews ASAP, so to be considered please submit your resume via the

"APPLY" button.

Should you have any questions, please feel free to contact Sonja at SMAART Recruitment on