Support Coordinator - Perth, Australia - BB Recruitment & Consulting Services

BB Recruitment & Consulting Services

Verified Company

Perth, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

BB Recruitment & Consulting is a dynamic and forward-thinking organisation that significantly impacts healthcare and social services.

With a solid commitment to improving lives and fostering community well-being, they have gained a reputation for their innovative approaches, compassionate care, and dedication to creating lasting positive change.

Are you passionate about making a positive impact in the lives of NDIS participants? Do you have experience in the disability sector and a client-focused approach? We are looking for a dedicated Support Coordinator to play an integral role in empowering NDIS participants on their journey towards greater independence and achieving their goals within the NDIS framework.

Responsibilities:

As a Support Coordinator, you will:

Assist NDIS participants in implementing their plans and increasing their capacity to manage and direct their support.
Strengthen participants' informal support networks and maximise the value of received support.
Collaborate with participants to identify, coordinate, and implement a comprehensive range of supports, including informal, mainstream, community, and funded services.
Support participants in exploring and connecting with their community and alternative support options.
Facilitate negotiations of services and prices and aid in selecting preferred options or providers.
Act as the primary point of contact for participants regarding servicerelated matters, complaints, significant changes, and plan reviews.
Develop crisis management plans and risk assessments with participants, families, and carers.

Qualifications/Requirements:

Current WWCC, Criminal Record Check, NDIS Screening Check, and First Aid Certificate.
A relevant degree in social work, psychology, disability studies, community services, or a related field.
Ability to understand the NDIS Price Guide, legislation, and rules, including reasonable and necessary support provisions.

Experience:

Previous experience in the disability sector, support work, case management, or related roles.
Experience in case management or coordination is a must
Must Have NDIS experience

Skills:

Clientfocused approach tailored to individual participant needs.
Strong communication and empathetic skills for effective engagement with participants, families, and stakeholders.
Creative problemsolving abilities to address challenges in support plans.
Ability to collaborate with multidisciplinary teams and coordinate holistic support.
Familiarity with industry regulations, standards, and ethical practices.
Cultural sensitivity for working with diverse backgrounds.
Proficiency in relevant software for documentation and case management.
Crisis management skills for handling complex situations

Key Performance Indicators (KPIs):

Evidence of participant satisfaction with selected services and support plans.
Effective communication and engagement with participants, community services, and colleagues.
Initiative in ongoing selfdevelopment and participant support.
Collaboration in team settings and positive working relationships.
Consistency in meeting commitments, deadlines, and NDIS guidelines.
Creative problemsolving and innovative support planning.
Adherence to professional standards and ethical practices.
Strong client relations through empathy, responsiveness, and respect.

Salary:
$75, $80,000.00 per year

Benefits: