Fe4 Rockhampton - Brisbane, Australia - Unisys

Unisys

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

We Believe in Better
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.

Our associates are at the forefront of everything we do, driving our clients' successes while giving back to communities and making this world a safer and more secure place to live and work.

Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us

Learn more about Unisys and our key solution offerings:Unisys, Stealth, CloudForte, InteliServe

What success looks like in this role:

Private Label Services Support
Transformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
May perform routine installs, moves, adds and changes as part of a directed team, including:
Complex desktop and laptop break fix work
Whole unit replacement
Simple desktop printer fixes
Load software with a script
Performs scripted image loading, unit diagnostics and replaceable unit swapping
Perform troubleshooting by running basic diagnostics and performs basic module replacement on PCs, servers and peripherals
Performs preventative maintenance activities on certain products as directed
Maintains a high degree of professionalism in actions, demeanor and dress.
Ensures customer satisfaction throughout
Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
May provide Smart hands support using augmented reality
May Maintain stocks/ inventory at client's site (if applicable)

L1-AS1

You will be successful in this role if you have:

High school degree required
Minimum 12 Years of handson experience with laptop and desktop breakfix
Computerbuilding background experience preferred
A+ certification a plus
Specific Manufacturer certification and/or training as required., i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS
Basic mechanical skills and understanding of electro static discharge (ESD) procedures
Training and/or vendor certifications as required including completion of Core Training
Ability to resolve basic / noncomplex problems as directed
Client and/or governmental clearance may be required Microsoft Certified Professional Certification is an added advantage. Police or criminal background verification clearance may be required.