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    Customer Support Specialist - Sydney, Australia - Tyro

    Tyro
    Tyro Sydney, Australia

    1 week ago

    Default job background
    Part time
    Description

    About the role

    Our customer support specialist are passionate and customer experience focussed, delivering best-in-class service to our healthcare merchants. They have a natural curiosity for technical trouble shooting and are tech savvy with a passion for solving problems. Being proficient in both verbal and written communication is a must, and having an empathetic, engaging and professional phone manner will make you a standout candidate. It is important for our support specialists to have a general understanding of how the Australian healthcare system works in terms of how patients use Medicare and private health insurance; having an understanding of the payments industry is a bonus, but not a must have.This role is a hybrid part time position, 10am to 2pm, Monday to Friday.

    What you'll do

  • Communicate with healthcare practitioners and practice support staff by phone, to assist them with their queries.
  • Communicate with callers in a professional and efficient manner.
  • Educate our customers on the Tyro Health products and services.
  • Trouble shoot issues with our EFTPOS terminals and eCommerce platform.
  • Identify and escalate any customer complaints.
  • Collect customer feedback and communicate it to the relevant channels.
  • Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training in a timely manner and identifying/managing risks within your day-to-day role.
  • Uphold and contribute to Tyro's strong risk culture by complying with our policies, completing mandatory training and identifying and managing risks within your day-to-day work

    • What you'll bring

  • You enjoy interacting with customers and communicate clearly and efficiently.
  • You are comfortable working with technical concepts and can clearly articulate trouble shooting processes.
  • You take initiative to deliver best-in-class service and are passionate about customer excellence.
  • You have a bubbly phone manner and can build rapport quickly with our merchants.
  • You have a general understanding of how the claiming process works within the Australian healthcare industry.
  • You will preferably have a broad understanding of the payments industry.
  • Experience working in the healthcare sector is a bonus but not essential.
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