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    Service Experience Officer - Brisbane, Australia - Queensland University Of Technology

    Queensland University Of Technology
    Queensland University Of Technology Brisbane, Australia

    2 weeks ago

    Default job background
    Ongoing, Full time
    Description
    • $76,825 to $86,652
    • Ongoing, full-time
    • Kelvin Grove (hybrid option available)
    • Reference number: 24363
    • Term: Ongoing, full-time basis
    • Remuneration: $90,916 to $102,545 pa (HEW5) (inclusive of $76,825 to $86,652 salary pa, 17% superannuation and 17.5% recreation leave loading)
    • Location: Kelvin Grove (hybrid option available)
    • Open to: Current staff members of QUT who have unrestricted work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

    Who are we looking for?

    We are seeking a Service Experience Officer to join Student Administration, Student Services and Wellbeing, Administrative Division.

    The Service Experience Officer plays a vital role in delivering high-quality and high-volume customer service and support to students, staff, and stakeholders. They are responsible for triaging and processing a range of Student Administrative services, providing accurate information and guidance, and ensuring a positive experience for all clients.

    We're offering this role as a hybrid position as part of QUT's commitment to embracing the opportunities created by a more virtual and connected world.

    About us

    QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

    The Student Services and Wellbeing portfolio leads the university-wide strategy and coordination of all non-academic matters related to the student experience. The portfolio delivers a range of services across the student life cycle, as well as providing advice and leadership to the university on a broad range of student and staff matters, including social justice and public policy. The departments within the portfolio include: Student Administration, Student Engagement, Equity, Student Services and Health, Safety & Environment (HSE). The portfolio also has strong links to and works closely with QUT's Oodgeroo Unit, Student Success Group and Human Resources. The portfolio is focused on delivering services to support the university's commitment to an exceptional student experience, leading to positive outcomes in success, retention and completion. This includes developing a campus culture which is inclusive, safe, and respectful for all students and staff. Student Administration makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, billing and invoicing, timetable management and class registration, examinations, results, records management, progression and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university..

    What you need to succeed

    1. Education, training and/or relevant experience equivalent to completion of an associate diploma with at least two (2) years subsequent relevant work experience.
    2. Demonstrated ability to acquire, interpret, apply and provide advice and guidance on legislation, policy, procedures and student administration operations.
    3. Proven ability to work independently and as a productive member of a team with the ability to use initiative and plan, organise and prioritise workloads in order to meet tight and conflicting deadlines.
    4. Demonstrated digital literacy including the ability to use a large corporate computer system to input, access, extract and interpret data, as well as experience in using spreadsheets and other software applications.
    5. Demonstrated ability to contribute to a culture that is committed to high quality client-focused service in a demanding and high paced environment and continuous improvement.
    6. Demonstrated ability to provide excellent service to a large and diverse client and stakeholder group across organisational boundaries with a high degree of accuracy and attention to detail, including well developed written and interpersonal skills.

    Life at QUT

    We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:
    • A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions.
    • Competitive remuneration with up to 17% superannuation.
    • Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super).
    • Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance.
    • Leave loading of 17.5%.
    • Purchased Leave Scheme - up to 8 extra weeks.
    • Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms.
    • Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
    • through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
    • We see as our strengths.
    • .
    Belong at QUT

    We are guided by our values of and our in our mission to inspire and shape the next generation of change-makers.

    In support of our , we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career.
    We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength – .
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