Operations Officer - Docklands, Australia - Combined Insurance

Combined Insurance

Verified Company

Docklands, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Your Role

The primary purpose of this role is to administer and continually improve 'end to end' key processes pertaining to the Master Renewal List, Endorsements, Commercial Express Renewals and Workflow Management for Underwriters, in accordance with pre-defined criteria & processes.

Furthermore, the role will focus on delivering a high quality client service through taking ownership of the operational functions within the NUC team allowing Underwriters to focus on client service, retention and underwriting.

This role reports directly to the Operations Team, however, through the matrix reporting structure may also have a dotted line to other parts of the underwriting community on a day to day basis.

Your Responsibilities:

Process Management & Quality Adherence

Manage the MRL process, ensuring the highest data integrity and mínimal disruption to the business & continually identify opportunities for further improvement
Manage the Endorsements process, ensuring, quality and service level agreements are met & continually identify opportunities for further improvement
Administrator the Workflow Management process, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
Manage other & ad hoc dedicated NUC Services processes, ensuring quality and service level agreements are met and continually identify opportunities for further improvement
Comply with documented processes, procedures and controls to ensure adherence to all relevant legislation, regulations, authority levels and business rules
Display accountability for quality, accuracy and timeliness within all processes and interactions
Continuous Improvement
Identify regular opportunities for improvement, provide support and/or be involved in Business Improvement Initiatives & / or strategic projects as required
Escalate problems proactively via the 'Problem Board' process or via management and own & successful address a minimum of 4 problems per annum
Engage in reviews of documented processes & procedures