Customer Service/ Operations Manager - Kingsgrove, Australia - people2people

people2people

Verified Company

Kingsgrove, Australia

2 weeks ago

Posted by:

Olivia Brown

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Description

As the market leader in their given FMCG field, they serve in more than 100 countries with some instantly recognisable brands.

Work for a well-established business, who are powered by its purpose and led by its vision. With a focus on sustainability, this organisation is striving to use 100% green packaging.

The Role:

Reporting to the Supply Chain Manager, this role will maintain and execute customer service activities and suggest and implement process improvement initiatives to optimise and streamline the customer service and supply chain function

Your responsibilities will include:

Day today management of a team of seven
Manage team escalations
Analyse team performance/coach and mentor to improve any gaps
Maintain the customer service level and experience for customers
Manage internal and external stakeholders' relationships
Monthly reporting to stakeholders
Inventory management
Review and track warehousing and distribution costs
Responsible for the ordertocash process
Analyse data to improve performance
Develop and implement process improvements

To Be Successful:

You must present with previous experience in a similar management position
People management experience as well as demonstrable skills in developing strategies and implementing procedures
Supply Chain and FMCG experience is preferable
SAP experience desirable
Ability to think on your feet and build effective relationships with stakeholders

To find out more about the role, or for a confidential discussion, contact Stephanie Poulos on