Customer Service Representative - Homebush, Australia - Astrum Recruitment Pty Ltd

Astrum Recruitment Pty Ltd
Astrum Recruitment Pty Ltd
Verified Company
Homebush, Australia

3 weeks ago

Olivia Brown

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Olivia Brown

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Description

ABOUT THE COMPANY
This company is instantly recognized as one of the
most successful Fire Safety Organisations in Australia.

They are renowned for world-class performance, innovation and customer service excellence, with a longstanding legacy of Best Practice safety, ethics and outstanding employee support.

The company operates within mining, marine, industrial, commercial and retail industries.

With an outstanding culture at its core and its constant approach to developing their employees, they seen as the leaders in the fire industry.


ABOUT THE ROLE
This is a highly rewarding position for somebody who is driven and thrives in fast-paced environments. A vibrant role that is ever changing. You will be a strong communicator who has service industry experience (Preferably Fire). The position will see you assist in the
general administration duties within a Fire service organisation. You will assist with job bookings, contracts admin, processing orders, supplier liaison and other administration duties. Pronto will be highly regarded, though not essential. The team is supportive and has a great culture including monthly office activities.


DUTIES

  • High volume billing of client invoices generated from our Portables products business unit
  • Allocation and communication with technicians on various service calls, site Portable swap outs
  • Maintaining the Wormald central client inbox and central customer service line
  • Logging of do & charge calls relating to the Portables products business
  • Raising and receipting of purchase orders
  • Portables
  • Allocation of parts and pricing of materials on invoices
  • Review of weekly timesheets from technicians
  • Processing credits notes, and working with A/R team on debt resolution and client disputes
  • Support Service Operations Team as required with other client invoice requirements
  • Provide assistance with call centre inbound phone coverage | customer service

PACKAGE INCLUDES
-
$65,000 + Super:


  • Hours are flexible between 7am3pm, 8am4pm, 9am5pm
  • Training provided internal & external
  • Progression opportunities (become an account manager)
  • Free On site parking

HOW TO APPLY

Salary:
$60, $65,000.00 per year


Schedule:

  • 8 hour shift

Supplemental pay types:

  • Commission

Ability to commute/relocate:

  • Homebush,

NSW:
Reliably commute or planning to relocate before starting work (preferred)


Experience:


  • Inbound call centre: 1 year (preferred)
  • Outbound call centre: 1 year (preferred)
  • Customer service: 1 year (required)

Work Authorisation:

  • Australia (preferred)

Work Location:
One location
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