Jobs

    Communications Centre Officer - Joondalup, Australia - Edith Cowan University

    Edith Cowan University
    Edith Cowan University Joondalup, Australia

    2 weeks ago

    edith cowan university background
    Full time
    Description
  • $71,918 to $76,598 p.a (HEW 4)
  • Ongoing, Full-time, Joondalup Campus
  • Open to candidates with relevant work rights

    • COMMUNICATIONS CENTRE OFFICER
    BUSINESS GROWTH AND DEVELOPMENT
    COMMUNICATIONS CENTRE
    $71,918 - $76,598 PA (HEW 4) PLUS 17% SUPERANNUATION
    ONGOING, FULL TIME
    JOONDALUP CAMPUS

    Overview
    The Communications Centre is an exciting department at ECU and has multiple teams that service both Current and Future student enquiries. We are a passionate team and pride ourselves on providing exceptional experience to all future & current students.

    Day to day you will be responsible for engaging with students through a variety of channels including social media, online chat, email, inbound & outbound calling. You will also be responsible providing customer experience, problem solving, capturing continuous improvement initiatives, and operating within our high performing, values based and student first environment.

    Within the Communications Centre, we have a service dog in our office environment. All staff employed within the centre are to be mindful of the dog's presence, and whilst we understand that some individuals may have allergies or fears of dogs, we are committed to ensuring a comfortable and inclusive environment for all our employees.

    What you'll do:

  • Deliver exceptional experience in every interaction to our current students and the general public
  • Provide accurate & relevant information in an efficient manner
  • Provide first point enquiry resolution to every interaction.
  • Meet personal/team qualitative and quantitative targets
  • Be a shining example to everyone around you and be an ambassador Edith Cowan University
    • Key Criteria
  • Experience working in a Customer Centric
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