Membership Specialist - Sydney, Australia - Crown Sydney

Crown Sydney

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

The Membership Specialist will assist with Crown Sydney membership onboarding activities to ensure that they are customer centric and compliant with relevant policies and procedures, as well as maintaining accurate records and reporting.

The Membership Specialist is required to access multiple Crown systems which include but are not limited to external databases, Crown's Casino Management System and internal dashboards, to ensure the customer is able to be provided access to gaming areas at Crown Sydney.

Some responsibilities of the role will include, but are not limited to:

Perform Crown Sydney membership onboarding activities to ensure that they are customer centric and compliant with relevant policies and procedures
Understanding of relevant compliance and legislation relating to customer processes (e.g. AML/CTF, KYC, and Privacy etc.) highly desirable but not essential
Maintain accurate records and reporting, high attention to detail with an eye to spot error
Part time position with 32 hours per week

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Ability to work a rotating shift, with evening shifts up until midnight - 7 days per week
. Required days available to work are Thursday-Sunday - additional days available would be advantageous**
To be successful in this role, you will need:

Proven experience in a customer facing role, such as an Onboarding specialist, Registration officer, Rewards and Loyalty or similar
Experience in frontline fastpaced environment
Experience in making informed decisions when faced with complex customer situations
High accuracy of recording and reporting and excellence in attention to detail
Strong verbal and written communication skills and strong teamwork ethics
Exceptional probity and credit clearance, with the ability to obtain and maintain appropriate Casino Employee Licences
Second language preferable but not essential

What we offer you:

Uniform provided for every shift
Complimentary meals at our onsite staff Restaurant.
Ongoing training provided to set you up for success
Generous Discounts across Crown Hotels and Restaurants Australia wide
Develop your career with supportive management and ongoing training opportunities.

If you want to be part of the experience that only Crown can offer, and have the required skills and qualifications, then please submit your resume on the Crown Careers website.