Service Desk Analyst - Sydney, Australia - Centorrino Technologies

Centorrino Technologies Sydney, Australia

2 weeks ago

Full time

Description

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023 With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

What you'll be doing

Our customers' first point of contact is with our Service Desk Analysts. Working in customer service, no two days are ever the same since you're always resolving tickets while building a rapport with them.

Working with tickets submitted is what you'll spend most of your time doing. You will be able to resolve some tickets on your own, while others will require collaboration/escalation with other teams.
Troubleshoot or escalate issues as needed, while communicating clearly and proactively until the issue is resolved.
Communicating with customers through a variety of channels (phone, email and chat).
Onboarding and Offboarding of our client staff.
Providing support on a shift basis covering between the hours of 9am and 5pm, Monday to Friday.

Location of work

Work from the office in CBD.

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Service Desk Analyst - Sydney, Australia - Centorrino Technologies

Description

IT Service Desk Analyst