Customer Success Manager - Sydney, Australia - Quantexa

Quantexa

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

At Quantexa we believe that people and organizations make better decisions when those decisions are put in context - we call this Contextual Decision Intelligence.

Contextual Decision Intelligence is the new approach to data analysis that shows the relationships between people, places and organizations - all in one place - so you gain the context you need to make more accurate decisions, faster.

Founded in 2016, Quantexa helps organizations make their data more meaningful, and is the world's leading software company providing a single networked view of internal and external data as an input to analytical and AI models.

From compliance, fraud, anti-money laundering and credit risk to customer intelligence and master data management, Quantexa partners with Global Tier 1 Insurers and Banks, Government Agencies and Technology companies to deliver Contextual Decision Intelligence.

Headquartered in London with significant offices in New York, Boston, Toronto, Sydney, Singapore, and Brussels, Quantexa is continuing its expansion, building on our core values of Determination, Ambition, Teamwork and Accountability.

Opportunity:

Customer Success exists in Quantexa to drive customer outcomes and value from our technology.

We are recruiting for a Customer Success Manager with a strong background in either financial crime, fraud or master data management to own a portfolio of customers.

Your job as the Customer Success Manager will be to position yourself with the customer as their trusted advisor.

You will work with the customer to define Quantexa roadmap to attain continued value from Quantexa and identify and work with our sales team on additional opportunities for Quantexa product in our customers.

This is an enterprise level role and we require an advisory skillset.

What You'll Do

Establish consultative and trusted relationships with clients.
Work with customers to define and achieve business outcomes through utilisation of the Quantexa platform
Cultivate the correct environment for upselling and identify expansion opportunities
Drive planning sessions to ensure clients are able to fully realise the value from Quantexa
Ensure client expectations and value attainment is achieved
Plan and drive best practice sessions to ensure users are adopting and using Quantexa
Conduct quarterly business reviews and checkin points with key clients
Identify and target expert services engagements to drive customer outcomes
Collect client feedback to act as internal advocate for our clients
Ensure the customer renews with Quantexa

Requirements:

In order to be considered for the role:

Strong experience in Consulting, Customer Success, Account Management, Pre-sales or relevant client-facing experience
Ability to understand business problems and influence and define roadmaps with customers
Experience in AML, Fraud or MDM technologies or business areas
The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients
Effectively deal with difficult and challenging situations
Strategic and analytical thinker who can transition between strategy and detail conversations when required
Comfortable with a fastpaced scaleup organisation
Be able to influence and take customers on a journey
Experience in financial services, fraud or financial investigation functions
An understanding of common change management methodologies such as Prosci
Experience in big data and complex IT programs

Benefits

Why join Quantexa?

We know that just having an excellent glass door rating isn't enough, so we've put together a competitive package as a way of saying thank you for all your hard work and dedication.

We offer:
Competitive salary

Company bonus
11% Superannuation
Private healthcare with Medibank
Dental, Orthodontics & Optics Cover Free Calm App Subscription #1 app for meditation, relaxation and sleep ‍
20 days annual leave, 13 national holidays + birthday off
Ongoing personal development
Great WeWork Office Space & Company wide socials
Quantexa is proud to be an Equal Opportunity Employer. We're dedicated to creating an inclusive and diverse work environment, where everyone feels welcome, valued, and respected. We want to hear from people who are passionate about their work and align with our values. Regardless of race, beliefs, colour, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness whoever you are, if you're a curious, caring, and an authentic human being who wants to help push the boundaries of what's possible, we want to hear from you._